AspenDental

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Category: Lifestyle

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United States

AspenDental Reviews

Adolphus August 17, 2010
charge for work they did not do
I went to have work done on my mouth, and had some tooth s removed. they inserted me with immediate denture. and I have to wait 6 months. now they want to charge me $900.00 more.
December 16, 2007
Unethical business practices!
Went to have old dentures replaced with new set. Upper set was fitted well but the lower set forget about it. I went back and forth for over three months and at the last visit the Dentist said that they don't have control over the technicians that make up the dentures. Poor excuse for not being able to get a good fitting dentures. I have been wearing dentures for 45 years and this place was like going to a fast food place. The dentist tried to talk me not getting inserts into my lower jaw but I declined. I am still waiting for a refund on my lower set because they would not take another impression. I think they should be investigated.
April 23, 2007
Insurance fraud
I went to AspenDental, Woburn, MA for my routine cleaning for the first time on March 16, 2006. $47.80 was charged to my credit card for exam and x-rays and a treatment plan was laid out without any further discussion. I either walked away with what had paid and without teeth being cleaned or go along with their plan.

I didn't want to waste the $47.80 payment so I went the second time for teeth cleaning. On the first visit I told them I had two dental insurances, Cigna and Delta so patient's portion should be much less. They pretended they acknowledged that however they demanded the full payment and told me I'd get reimbursed once they received payments form both insurance companies.

Over half year treatments, I kept on paying the fees and never received a penny for reimbursement so I stopped going and started calling. It's been more than a year, with numerous phone calls and hours of waiting and conversion I got a bill for $132.40 instead. This morning I called again they said they made a mistake and would take a look later when they had a chance.

The total treatment charged by AspenDental was $471, insurance allowed amount was $341.60. I don't know what Cign , my primary dental insurance company had paid. However what I had paid, $167, and Delta, my secondary dental insurance had paid $311.60 had exceeded the insurance total allowed amount $341.60. In other words, AspenDental committed insurance fraud. Other than post the info here I am to write a complain letter to my DA office, and will cc AspenDental, Cigna and Dental.

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