I had similar experience with other people. I regret so much that I didn't check out the online info before I bought the policy from Assurant! I was forced to get rental insurance for an apartment through my son's apartment complex, and I bought the policy via Geico. I paid the policy by credit card through Geico, but apparently Geico passed my credit card info to Assurant. I am very upset with Geico about this and will change my auto insurance with them because of this. After my son graduated from College and moved out of the apartment in May 2010, it was so difficult to get the policy cancelled. First Assurant wants an email to cancell the policy, we cannot cancel the policy over the phone. I don't understand why since we bought the policy over the phone. After that, Assurant needed the landlord to fax them the "proof" that my son had moved out of the apartment. I didn't understand that either since we bought the policy and we should be able to cancel the policy anytime for any reason. As the "cancellation process" dragged on, they've automatically charged my credit card for another year (from November 2010 to November 2011)! I was outraged and called them that I've never agreed that they could auto-charge my credit card. But they said that it's company policy that if they have my credit card number on file, then that means they can charge it unless I cancel the policy. I have never agreed to have my credit card on their file and never signed anything like that, but they said they've informed me that my credit card info was on their file... It's their words against mine, and I felt I was held financial hostage by this company. They are not able to produce any signed doc from me to say that I let them charge my credit card. THIS PRACTICE IS CRIMINAL. I will alos take this to consumer protection.