I was called and pressured into accepting a travel package. When I called them and requested a refund was told I could get one but needed to send their travel package back immediately. This I did promptly the same day.

Unfortunately for me, I did not get my refund "promptly". It took 4 and a half months for me to get a refund and only after I contacted the Better Business Bureau in West Florida about this company.
Also, unfortunately for me the 4 and a half month delay cost me over $100 in exchange rate and credit card interest. When I complained about this I was told that they will give me in a travel package as compensation.

I doubt that I will get this package as they have never contacted me again, even though I contacted them and asked questions like what type of travel package, when could I travel on it, is it just for me or can someone else accompany me etc.

I would like to thank the BBB of West Florida for their help and tell others
(sorry about the shout) "HANG UP ON ASTAR" they are a rude, unreputible company.

Thanks for letting me vent about this dispicable company.

in mid of last murch was called from above com. and told that I won the competation and they congratulated me and transfered me severaltimes to other men. finally taken from me my detail bank card. first I refused to give the details but man says if I would not like that they send back and refund the credit. I recived one e mail after two weeks and tickets after four weeks. immedietly did conclation and sent them back. after sevral times calling I was told they refund it in 30 buisness days. but now 5 mounth has been paSSED and still waiting for refunding my credit. please help me that could save money which suffered for that.
best regareds

18/04/09 ) omg my mum had a phone call today from astar because she entered a competition they told her about she won a holiday to orlando, bahamas and fort laurdalle and she would only need to pay £400 pound all in and pay for ur own flights and they said you can take your holiday within 18 month and that they would said out a broucher and ticks to us with in 2 weeks and the went on for ages about the hoildays and the asked when was the last time you where on holiday with your children and my mum said 10 years ago and the girl said o well it will be a very good holiday then!! and then she said yeh yous will love it and you little girl will love the dolphins i swam with them when i went on hoilday to the bahamas. and then they got to the card bit and asked for a visa card but my mum didnt have one so then she asked do you take mistro card they said no and then she ask what about my savings card and they said whats the number on the front she told them and then they asked what the number on the back of the card was and she said there is no number on the back and they kept asking for her to check again she kept saying no then they said just contact us when u have the funds bye and that was it. they were dead annoyed when my mum didnt have the right card and number because we had wasted there time because they spent about half a hour talking about the hoilday to get her hooked and then at the end said about the card. they told her about she won a holiday to orlando, bahamas and fort laurdalle and she would only need to pay £400 pound all in and pay for ur own flights and they said you can take your holiday within 18 month and that they would said out a broucher and ticks to us with in 2 weeks and the went on for ages about the hoildays and the asked when was the last time you where on holiday with your children and my mum said 10 years ago and the girl said o well it will be a very good holiday then!! and then she said yeh yous will love it and you little girl will love the dolphins i swam with them when i went on hoilday to the bahamas. and then they got to the card bit and asked for a visa card but my mum didnt have one so then she asked do you take mistro card they said no and then she ask what about my savings card and they said whats the number on the front she told them and then they asked what the number on the back of the card was and she said there is no number on the back and they kept asking for her to check again she kept saying no then they said just contact us when u have the funds bye and that was it. they were dead annoyed when my mum didnt have the right card and number because we had wasted there time because they spent about half a hour talking about the hoilday to get her hooked and then at the end said about the card.thank god they got no money out of us. ( what kind of sick people do that)they told her about she won a holiday to orlando, bahamas and fort laurdalle and she would only need to pay £400 pound all in and pay for ur own flights and they said you can take your holiday within 18 month and that they would said out a broucher and ticks to us with in 2 weeks and the went on for ages about the hoildays and the asked when was the last time you where on holiday with your children and my mum said 10 years ago and the girl said o well it will be a very good holiday then!! and then she said yeh yous will love it and you little girl will love the dolphins i swam with them when i went on hoilday to the bahamas. and then they got to the card bit and asked for a visa card but my mum didnt have one so then she asked do you take mistro card they said no and then she ask what about my loyds plus card and they said whats the number on the front she told them and then they asked what the number on the back of the card was and she said there is no number on the back and they kept asking for her to check again she kept saying no then they said just contact us when u have the funds and we while said an email in 2hours to cofirm your win bye and that was it. they were dead annoyed when my mum didnt have the right card and number because we had wasted there time because they spent about half a hour talking about the hoilday to get her hooked and then at the end said about the card and i have check my emails and have no email from them yet the most not be bothered about us cus we dont have the right card haha 1 up for us.thank god they got no money out of us. ( what kind of sick people do that) o yeh the website i done the omg my mum had a phone call today from astar because she entered a competition they told her about she won a holiday to orlando, bahamas and fort laurdalle and she would only need to pay £400 pound all in and pay for ur own flights and they said you can take your holiday within 18 month and that they would said out a broucher and ticks to us with in 2 weeks and the went on for ages about the hoildays and the asked when was the last time you where on holiday with your children and my mum said 10 years ago and the girl said o well it will be a very good holiday then!! and then she said yeh yous will love it and you little girl will love the dolphins i swam with them when i went on hoilday to the bahamas. and then they got to the card bit and asked for a visa card but my mum didnt have one so then she asked do you take mistro card they said no and then she ask what about my savings card and they said whats the number on the front she told them and then they asked what the number on the back of the card was and she said there is no number on the back and they kept asking for her to check again she kept saying no then they said just contact us when u have the funds bye and that was it. they were dead annoyed when my mum didnt have the right card and number because we had wasted there time because they spent about half a hour talking about the hoilday to get her hooked and then at the end said about the card.thank god they got no money out of us. ( what kind of sick people do that) o yeh omg my mum had a phone call today from astar because she entered a competition they told her about she won a holiday to orlando, bahamas and fort laurdalle and she would only need to pay £400 pound all in and pay for ur own flights and they said you can take your holiday within 18 month and that they would said out a broucher and ticks to us with in 2 weeks and the went on for ages about the hoildays and the asked when was the last time you where on holiday with your children and my mum said 10 years ago and the girl said o well it will be a very good holiday then!! and then she said yeh yous will love it and you little girl will love the dolphins i swam with them when i went on hoilday to the bahamas. and then they got to the card bit and asked for a visa card but my mum didnt have one so then she asked do you take mistro card they said no and then she ask what about my savings card and they said whats the number on the front she told them and then they asked what the number on the back of the card was and she said there is no number on the back and they kept asking for her to check again she kept saying no then they said just contact us when u have the funds bye and that was it. they were dead annoyed when my mum didnt have the right card and number because we had wasted there time because they spent about half a hour talking about the hoilday to get her hooked and then at the end said about the card.thank god they got no money out of us. ( what kind of sick people do that)

(((( o yeh the competition i entered was myoffers.co.uk and thats how they got my mums number!!!))))

I supposedly won a discounted holiday for being the millionth person to log on to a website. I received the phone call from astar and they told me i had won a holiday for two to florida, fort lauderdale and the bahamas. the only thing they needed was my credit card details. After foolishly giving the details to them, my card was declined due to insufficient funds. one up on my half. I have phoned my banking service and asked them to decline any future transactions to this company. Since this phone call I have done some research and read that there is an uncopious amount of people being ripped off by this company. Surely there is something someone can do?????

We have read a lot of reports about what has been happening regarding this company and no now that we have been scammed to. April 2007, My wife and I was approached by phone from David Newberry and the usual sales talk happened about the vacation package etc... etc... Like everyone else it sounded to good to be true. The icing on the cake was that he told us the flights were included. We had him on intercom and asked him to repeat and so he did 2-3. My wife was their 1st point of contact through her email address and I tried to get info from them about this vacation through my own email address. Man it was like getting blood out of a stone, I couldn't understand why so hard when the package cost was deducted out of my personal visa card. At the time we could not find the ID (reservation no-) so I asked them to search by name. I gave them full details of both my wife and I to try track our package details. When we finally got the ID no- We rung and asked when our flight tickets would be sent to us, they said flights not included. My wife and I swore black and blue they said these were. We emailed them and said that we were told about flights being included, and asked for a refund, someone by the name of Joey replied saying that due to us purchasing the package in April 2007 we are unable to get a refund, and that this Joey had listened to the tape recording of our conversation from April 2007 and said no where in that particular phone were we told flights included. but can extend the deadline date and be happy to help us with that. I replied via his email and asked him to please elaborate more as to why no refund can be given and if we could have a copy of the recording or somehow listen to it also. To date we have been having trouble with our emails being read by them because they are getting delayed all of a sudden, Hmmm... wonder Y. The other day after many attempts and delays 1 email did come through and from joey only to say please contact customer service for further assistance. Well Hello!!! He suppose to be customer service or should we say that was in his email sent from box was.