Astar Travel

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Category: Travel

Contact Information
United States

Astar Travel Reviews

saiyasi May 4, 2011
Scam
I was lead to believe someone from the company who after speaking to took money from my visa debit plus card.Can I get refund back before they send the travel details. Can't believe that this is a scam !
Yvette Gold Coast Aust August 2, 2010
Happy Customer
I too received a phone call on the 17/6 from Astar Travel saying that we have the opportunity to purchase a discounted holiday. They called my husband on his mobile so we could make the decision together. They went through the details with us and we said we were interested for it was so cheap. Before we gave our credit card details we where once again reminded that we had not won anything, this was just a discountd holiday and we had to sit through a sales presentaion for a duration of 90min.

After giving our details and accepting the conditions we hung up and then went online to research the company and found only bad reports. After days of cancelling credit cards, reading bad blogs again and again we could only find one person who had actually gone their the holiday. Her responce was that she was having a great time and not to put any effort into getting your money back, you bought the holiday just use it.

With those words we decided that we where going but had many questions we wanted answered. I called the number given and got through to Customer Care directly and they told me to hang up for I was calling from an international number(Gold Coast Austalia) and they called straight back.

I spoke to the manager for a great deal of time and he easied my mind and answered my concerns considerately. I had a few more quieres the next week and he again called me back and worked through them with me.

Are vouchers where due to arrive on the 14/7 (within 21days) they arrived a week early and where professional presented and all that was said to be included from the inital phone call was there.

I am so far very happy with my experience with Astar travel and will continue with there reservations department and hope they are as helpful.

I will continue to blog my dealings with them until we travel next year. We are still nervous about the whole situation but are willing to give them a go.

Yvette
Gold Coast
Australia
2 clever 4 u June 18, 2010
Rip-off
I got a phone call from Astar giving me details of a trip I qualified for.
I was given all details such as 6 nights at the Radison, tour of Universal Studios, alternates such as 17 day car-rental, four nights in Fort Lauderdale and a 3 day cruise to the Bahamas.
My cost was to be the flights to Florida and an extra US$ 299 for the cruise.
I asked for all this to be confirmed to me by e-mail to which I was told that it would be send to me by post within 10 days.
All this to be used within 18 months with an option to extend this period.
I was then past onto a so called travel co-ordinator by the name of Dan O'Brien, corporate I.D. 9026, who then wanted my credit card details in order for me to pay a registration fee of US$ 498.-
All this without any written details or confirmation,
I gave him a run-around and he quickly got off the phone.
Do these guys think I close my pants with a pair of pliers?
Tony Caravella May 8, 2010
Misleading
I received a phone call from this company and was told that I'd won a trip. Being polite I gave the company representative time to explain. It turned out that I'd won nothing and they wanted to sell a trip and wanted my credit card details. No way! I'm not impressed by this misleading method of doing business and would urge people to avoid dealing with this company.
Barb I April 12, 2010
Pressure selling methods
Recently I too was the 'millionth person' to have logged on to a Google website and was lucky to be selected as winner of a 14 day vacation in Orlando, Florida plus a Bahamas Cruise and a bonus Las Vegas holiday too. Caller checked expiry date of my Mastercard but i didn't give him any other details. No mention made until well into phone call about USD998.00 'Booking Fee' having to be made on Mastercard there and then. When I reponded that I would need to consult my husband I was asked if I couldn't make decisions for myself! After hanging up, I checked on line and read all the complaints which mirroed my experience. Contacted Mastercard in New Zealand who immediately blocked my card so no deductions could be made.
Dr. Justrabeau January 12, 2010
took my money for nothing!
I got a phonecall from ASTAR Travel Tampa, informing me I WON A 2 Weeks TRIP. They called me and asked for my Creditcard Numbers. I gave them. They took 998$ instantly from my count, althou I did not say that I will pay, finally it was WON!!!
Later I got the vouchers and by reading them I decided that I do not want to do that trip. Marie from ASTAR called me, I explained that I do not want to travel and want my money back, she said that it is not possible. Than I decided that I will make that trip, so getting finally something for my money.
Before I could think about a date for that trip I had a very bad accident and I had very severe surgeries. Because of that I was not able to travel almost 1 year. I told them that, and Mr. David Newberry fron ASTAR, said that I must pay an extension for 120$ so my trip could be done the next year. I did that too... stupid of me!!!
They began to call me making pressure for upgrading the accomodation. I said that I do not want that. They continued that per E-mail. A few months later I was driving one night for my job (I im veterinarian and I am doing homevisits for emergencyes) and it was again Mary from ASTAR who called me on my mobilephone! I asked her to explain me everything per Fax, and please no calls nights anymore. She continued to explain and while speaking to her I had a bad car accident. 1 Shoulder, and several bones into my spine were destroyed. I got a brainstroke too. After bad surgeries and months of threatments the doctors do not alow me to travel anymore, I can walk only with help, and working very reduced time and activity. I am destroyed physically and financially for the rest of my life.
Now ASTAR refuses to give my money back, not even for reason of very bad health!
I will take a lawyer and go as far as needed to get my money back, because after reading all about ASTAR here I am sure that even when I could I did not had ANY TRIP AT ALL.
If someone could help me please contact me here:
[email protected]
Thank you!
Bradley12 December 23, 2009
frued
Astar phoned me and advised me that I won a holiday to USA. But that turned out to be a lie as they wanted a credit card nomber to secure our holiday. When I asked why they needed it he insisted that its just to secur the booking. Once I (stupidly) gave it to him, I told him that I didnt want the holiday anymore but he said it had gone through already and he cannot cancel it. I then hung up and phoned my bank to stop the payment and they said they will see what they could do. But the payment went through and the bank said there was nothing they could do. they deducted 980 dollors.

These people sould be shot!!!
I cannot understand why they havent been cought as there are hundreds of us . I googled it!

Brad
October 31, 2009
waiting my money from them
I am Afraid not to get it back my money again, i was calling this so called travel agency to cancel my tickets but they said i have to wait my tickets for 21 days, until now i still waiting, i was too . stupid to give them my credit card number. well i am just one of million stupid people to do this.. do you have any idea if this company illegal or not? pls...i need your help to invistigate this poeple. if they real name. i was called them 5 times now. they answered but they i have to wait my tickets 4 21 days. pls. help me..

sincerily,
Elvera Sundsetvik
Victor Sun September 11, 2009
scammed out of money
I BROWSING ON THE WEB, I CAME ACROSS A WEB PAGE THAT I AM A ONE MILLIONTH PERSON TO HIT THIS WEB PAGE, FOR THAT I HAVE WON HOLIDAY FOR 4 PEOPLE TO FLORIDA AND BAHAMAS, I HAD TO FILL IN PERSONAL DETAILS AND CONTACT NUMBER, ON 12/08/09 S.A.TIME 2.30AM.ASTAR TRAVEL, MR. CURTIS SAID THAT I WON A TRIP TO FLORIDA &BAHAMAS FOR 4 PEOPLE, AND FOR TWO WEEKS.ALSO OPTIONAL TRIP TO VEGAS, IN ORDER TO REGISTER THE OPTIONAL TO VEGAS I NEED TO GIVE MY VISA CARD DETAILS FOR AN AMOUNT $9.98 WHICH WILL REFUNDED TO WHEN I AM IN FLORIDA TO COLLECT MY TOUR VOUCHER.

IT DID SOUNDED A REASONABLE AMOUNT, I GIVE HIM MY VISA CARD DETAILS, HE STARTED TO PESTER ME TO GIVE HIM THE SECURITY THREE DIGIT CODE AT THE BACK OF MY CARD, THAT IS WHEN I FELT VERY UNCOMFORTABLE, I DID NOT GIVE HIM THE 3 DIGIT CODE, I THOUGHT THAT AN AMOUNT OF$9.98, THERE IS NO NEED FOR 3 DIGIT CODE. TO MY HORROR I RECEIVED A SMS ON MY CELL PHONE THAT AN AMOUNT $998 HAS BEEN PROCESSED ON MY CARD, I STARTED ARGUING TO CANCEL AND REFUND MY MONEY, HE SAID TOUGH LUCK, HE CANNOT CANCEL OR REFUND, HE ALSO TOLD THAT I DID NOT WIN ANY COMPETITION, IT WAS DISCOUNT PACKAGE THAT I HAD TO PAY.

THE NEXT DAY I PHONE MY VISA CARD, WHY MY CREDIT WAS PROCESSD FOR $998 WITHOUT THE 3 DIGIT SECURITY CODE?
THEY REPLIED THAT THEY PROCESS MY WITHOUT THE 3 DIGIT CODE, AS LONG IT IS BELOW THE FLOOR LIMIT.

PLEASE SIR, I BEG YOU TO HELP ME RECOVER MY MONEY, HOW THIS COMPANY BE ALLOWED TO OPERATE FRAUDULENTLY, SCAMMING PEOPLE FOR THEIR EARNING MONEY, PLEASE CHECK ON WEBSITE"ASTAR TRAVEL"OF THE NUMBER PEOPLE THEY HAVE SCAMMED.I ALWAYS HAVE HIGH RESPECT FOR AMERICAN DOING BUSINESS, BUT AFTER THIS, I HAVE MY DOUBTS, I DO NOT KNOW WHO I CAN TURN TO, I APPRECIATE YOUR ADVICE AND HELP.

MY CONTACT NUMBER 082 771 4542, 011 6166349, [email protected]
SEE MY CRD/CARD STATEMENT WHERE THIS CO. DRAW FROM MY CARD

THANK FOR YOUR TIME AND ATTENTION, SHOULD YOU NEED FURTHER INFO, PLEASE DO NOT HESITATE TO ASK ME.
HOPE TO HEAR FROM YOU SOON.

YOURS FAITHFULLY.

VICTOR SON
g h kent September 8, 2009
none delivery
I received a prize won flash, telling me i had won a prize of around 1600 a$ 1220 au.
And was sucked in .
The amount of $1202.12 AU ha sbeen deducted from my M/C account.
There has been no follow up re travel documents.

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