Tmobile G1 cellphone was stolen. Contacted Ausurion. They told me a replacement would cost $130.00. I told them I had heard they replaced phones with refurbished phones, told them I did not want a refurbished phone and was assured they did not send out refurbished ones. Received the phone. Noticed that opening the phone to use the keyboard was alittle tight, but because it was a new phone, was not too concerned, thinking that it was just because it was new and not broken in. A week and a half later, noticed a black tape like material coming out of slot where phone is hinged together. Called Asurion, was told that it was too late to do anything about it, that time period was up. About two days later, the phone completely quit working, I am sure due to the tape pulling something loose inside the phone. Called Asurion again, told same thing and this time was told that yes, they did send out refurbished phones. I lost $130.00 and a cellphone. I think this is a big rip off and I am totally disgusted with this company and also with Tmobile for allowing their customers to be done this way. I have been a loyal customer and have referred many customers to them. I do not recommend this insurance co to anyone unless you want to waste your money.

This is how the story goes...I contacted these people regarding a cellphone that has ceased to function properly. I no longer had any displays on the screen and couldn't access telephone numbers, voice-mail, the whole nine yards. They agreed to supply me with a refurbished phone and I reluctantly agreed to that solution.

When the phone arrived, it was a real piece of crap with only half of the qualities of the original one. as I unpacked the "new" phone, I noticed that there was no SIM card included so I took the back off of the original phone. I had difficulty getting the SIM card out so I put the back on, turned on the phone and voila; now it's working perfectly.

I called Asurion to let them know what had happened and explained why I was sending the "new" phone back. They told me that I might as well keep it because my $50.00 deductible was non-refundable and if I didn't send them my original phone, I would be additionally charged.

There is something inherently wrong with this picture and I strongly advise anyone purchasing a new cell phone to be weary of the pressure to purchase this insurance. While they were willing to replace my old phone with an inferior product, they certainly have ill regards for circumstantial situations.

I immediately dropped them and I am forwarding their replacement back post haste.