working for asurion sucks...btwn them and our actual supervisors no one really knows what they are doing...i am sooo looking for another job because the policies suck...they don't want you to tell the customers anything...well i will tell all

you have 60 days to file a claim from the day the damage or loss occurs; if damaged and it's been more than 60 days and u r still using the phone you can always lie because the agents have to put in the date you tell them.you don't even actually have to file the claim all you really have to do is create and open it if you can't pay the deductible right then that is ok because the claim remains open for up to 6 months (with verizon anyway but i think it's the same for all the carriers) they never want us to tell the customers that that. they grade our calls on this 5 point scale and apparently you have to hit a certain score of at least 4.5 with every call...they take off for absolutely ridiculous things. i am so glad i have an interview coming up for a receptionist position. this company wants you to jump through too many damn hoops for what? $9-$10 an hour without a raise for a year? well with the company i got hired with anyway...i sick of this f*cking company i hate asurion i hate this job i will still keep insurance on my phone no doubt but i will no longer be working for this piece of shit company damn i hope someone from asurion reads my blog...please do i really need you to confront me about it so i can go off on you. the company's policies suck apparently all of my calls are not good enough...despite the fact that i actually give a damn about my customers and i take time to help them they always seem to pull up a bad call when a customer is cursing me or something like that...they are always taking off for something stupid damn i will miss my benefits but for this money i refuse to kiss ass sorry i can't be bought

My daughter's cell phone face was damaged when she slipped on the ice. We went to the Sprint Store (We have insurance through Sprint Asurion) spoke with the Service Rep he placed the claim, I paid $100, and he said it would come in the mail. Two weeks went by and they sent us a red phone (not the same orange phone replacement). I emailed Asurion that they had sent the wrong color. The agent said he was sorry and they would send the correct one out. Two more weeks went by and another red phone came. I called Assurion and after a very, very frusttrating 45 minutes I was told they don't guarantee the correct color. I asked them to refund my money. They said they cannot do that because they are not responsible. Why didn't the Sprint representative and the first Asurion customer service reps tell me it was not refundable? It was only after a month of receiving the wrong color phones that they said it was non-refundable and they were not responsible to provide the same phone. Why do I pay insurace and why was the story changed over time. They were the rudest people and company I have ever dealt with. I have since cancelled my cell phone insurance. If I have to pay outrageous fees to get a phone fixed or replaced, I'll buy a new one.

As per contract and replacement policy replacement phones found to be defective will be replaced with out a deductible for 1 year. BUT any fault deemed to be abuse requires a new claim and a $50 deductible. Pretty straight forward...
Until you actually try to make a claim...
My replacement phone began to have charging issues, although the cable seemed to fit snuggly somtimes it charged somtimes not. took to Verizon and was told the charging port was defective, called Asurion and was told it is not covered because it is abuse, when asked how they determine that was told if you can wiggle the cord and it works sometimes it's not covered... Being a electronics service tech for 20 years this kind of lying inadequate service is unacceptable.

Asurion is a company which provides cell phone insurance in case you drop or loose your phone.

What the cell phone company tech will never tell you is that there is a deductable for the phone.

For me I pay $6 a month for my phone. I have paid $72 so far to the them and now that I need my phone replaced I need to pay a deductable of $130 for a replacement!!!

The phone I need replaced costs only $120.

What a fucking rip off. The people who run this company should be strung up from their thumbs and then drawn and quartered. What a rip off. They are thieves. They are only stealing money from people.

I submitted a claim for a damaged phone, was sent a new phone and a postage paid envelope in to return the damaged phone.

I followed the instructions, put the phone in the envelope and the postal employee that comes into the office of the elementary school where I work personally picked up the mail on August 25, 2009.

Shortly thereafter I received a phone call asking for the damaged equipment. I returned the call, which was to an automated system which prompted me to put in the claim number and the choice which indicated I had returned the equipment.

On September 15th I received a letter stating that the phone had not been received. I immediately called and was told by the representative who took the call that the warehouse had probably not processed it yet. She said she would extend the time and there was no reason to worry.

On October 9, 2009, without any notice, my account was put into a negative balance because my it had been charged $150.00 for a so called non returned phone.

Once again I immediately called and the representative who took my call said he would credit my account and transfer me to someone who would take care of returning the money to my account.

She proceeded to argue with me and ask me to return the phone. I assured her that I had done so and that was why I was calling her. She was even bold enough to tell me that the G1 phone was the most non returned phone. I assured her that there must be a problem with the processing department if I was not the only customer having this problem.

I cannot even begin to express my frustration with this matter. I am hoping that Asurion is an upstanding company who will make restitution as soon as possible.