T-Mobile offers 3rd party insurance (Asurion) for lost or broken cell phones at a low cost of $5.99 per month. On Feb. 14, 2009 my cell phone was stolen. Feb. 15th I filed the claim with Asurion via the phone. At that time Asurion told me the phone was not in stock and I would be contacted when it was in stock (Blackberry Curve). The customer service rep couldn't even give me an indication if it would be re-stocked in days, weeks, or even months.

Feb. 20 again contacted Asurion to determine if the phone was in stock, it was, paid the $130 deductible via credit card and waited for the phone to arrive via UPS. Feb. 28th again contacted Asurion to check up on the shipping status since the phone had not arrived. Asurion said it did not ship and again processed the order so it would ship. March 9th again followed up with Asurion to check the shipping status of the phone. Again Asurion said it did not ship and again they processed the order to have the phone shipped.

I gave up and bought a new phone. The insurance is worthless because Asurion could not provide me with a replacement phone in a timely fashion. Who want's to wait over 20 days to get a replacement phone. My suggestion is do the research and pick a different cell phone insurance company. Worth paying slightly more to have better service.

This company wanted to pull a fast one on me and sent me a phone that APPEARED to be the same but was clearly a cheaper and infierior model to the cell phone I had purchased. It wasn't even the electronics company that made the phones actual product! Do not use this company, its not worth the hastle that they put you through to obtain the phone. I would have rather bought a new cell at $200+ than had to have dealt with them. Its disgusting that in these economic times that something such as an insurance company would try to take your money to send you a "free" replacement which they lied about.

Well after I lost my phone I reported it stolen to verizon. Asurion sent me a brand new phone in one days time which was great, but not so great when I activated it and it didn't work. The phone didn't accept calls or txt messages and if i did recive any they were delayed by 2 to 3 hours. Not only did they screw me by this little incident that lasted about 3 days, but when i eventually found my old phone I wanted to put my service back on to it. Who would of known that Asurion was going to really make my life a living hell. They told me they couldn't take the phone off the stolen list intill the new one was sent back. This was fine I thought just send it back no big deal, so I did and once I did I realized I couldn't activate my old one for another day which made life hell even more cause I had importent calls to make. I flipped! Asurion is a terriable company with terrible coustomer service absoultly shit! I even tried to say hey can you just charge my credit card for the phone an just take the charge off when you recieve it, but no wouldn't that make sense and not screw there coustomers from being withut a phone during a very importent work day. I think Asurion needs to think about how they can help there coustomers cause if im a 18 years old with ideas that make sense for there company to do, then i dont know whats really up with Asurion besides there straight shit and can't help you with the smallest problem. Faggots!

I believe ASURION Insurance Company and Verizon Wireless are intentionally miss leading its customers. Today I had my phone (Motorola Q) examined by a Verizon Wireless technician. I was informed by the tech that the phone is malfunctioning beyond repair however I was insured through ASURION for phone malfunctions. He handed me an Asurion pamphlet for subscribers of Verizon Wireless phones with 'Terms and Conditions'. On the front of the pamphlet it clearly states "Asurion Wireless Phone Protection" LOSS, THEFT, DAMAGE, MALFUNCTION. My claim was denied because my phone is malfunctioning. It doesn't make sense. Ive paid $5 every month for insurance for four years (Thats $240) for nothing. Im sure Im not the only customer that has been taken advantage of, please speak up so we can stop this from happening again.

My ordeal began last Thursday May 22nd when I misplaced my Metro PCS cell phone. I immediately called Metro PCS to have the service temporarily disconnected until I filed an insurance claim. I then was given Asurion's phone number. I called the customer service phone number and described what had happened to my phone and was told that with paying the $80.00 deductible a replacement phone, that would be activated upon arrival, would be sent to my via DHL the following day. I was also told that the Nokia 6265I phone that I had was discontinued and that a similar replacement phone would be sent to me.

On Friday May 23rd respectfully I received my replacement phone. Upon receipt of the phone I read the instructions indicating that the phone needed to be charged, although it seemed as if it had a full charge upon arrival. I waited almost 5 hours and then turned the phone on after installing the battery. Once the phone was turned on I proceeded to dail a number and was given the message that the phone was not authorized for service. I called Asurion back and told them of the problem that I was having. After several failed attempts of entering codes, turning the phone on and off, entering passwords, removing and reinstalling the battery more than enough times I was told to call Metro PCS that there must be a problem due to the fact that I suspended my service when my original phone was lost. I contacted Metro PCS and went through a series of similar tests to no avail. I was told my Metro PCS to call Asurion back and let them know that I must have received a defective replacement phone. I called Asurion and indicated what I was told by Metro PCS and Asurion indicated that there were no supervisors available and that they would put a technical support call in and that the problem with the phone should be resolved within 24 hours. On Saturday I attempted to call my Metro PCS phone number to see if the problem had been resolved. The call immediately went into my voice mail. I tried turning the phone off and back on and placing a call from the phone, I received the same message indicating that the phone was not authorized for service. I called Asurion and they told me that I should contact Metro PCS again to make sure the account was released from suspension. I called Metro PCS and they indicated that there were cell phone tower problems in the area where a reside, but that I should go into a physical Metro PCS store with the phone to try and resolve the issue. Since I was on emergency call at work all weekend I could not go into a store instead I asked my fiance to go and try to resolve the phone issue. My fiance went into the Metro PCS store in Pembroke Pines, Florida and the Assistant Manager attempted to reset the phone several times. She was told by the Assistant Manager that everything that they could do had been done with trying to reset the phone and the phone would still not work. The Assistant Manager told her to contact Asurion back in which she made the call from the Metro PCS store. She was told by a supervisor at Asurion that nothing more could be done until the Corporate offices opened on the next business day. Being a holiday weekend that would be Tuesday May 27th. I indicated that this was unacceptable due to the phone is used for business purposes and I was told that's all that could be done. I also mentioned that the replacement phone that I was sent was not a similar model to the Nokia phone that I had put in a claim for that had costs me almost $280.00 when originally purchased a year ago with Metro PCS. I was told by the Metro PCS store that the replacement phones that Asurion sends out to it's consumers are refurbishes phones and the Motorola phone that I received as a replacement was also a discontinued phone and that it's value was no where close to what I had originally paid for the Nokia phone.

Today is Sunday May 25th, I have been on emergency call the entire weekend and will be through Monday May 26th there is no way for my customers to contact me nor for me to be in contact with them. My finances Mother is in the hospital expecting to have surgery on Tuesday and I will continue to be without a phone during this critical time. I can only comment that I noticed on your main page that Metro PCS is not the only cellular phone company that uses your insurance for their customers. I would seriously be rethinking about taking out insurance on a cell phone when I could just as well walk into the cell phone company and purchase a working replacement phone and not have the troubles that I have had these past days. At this point I will be making a decision by Tuesday if I will be sending Asurion back the replacement cell phone for a credit of $80.00 and walking into a store and purchasing a new cell phone along with canceling my cell phone insurance plan or just change cell phone providers all together. I refuse to believe that this is the type of service that an insurance company provides to it's consumers.