I bought an Asus computer from Best Buy on 7/25/09. they installed Kapersky antivirus on the computer and it was good for 6mths. On Nov 19th my computer went crazy and it said I was infected with Trojans on all my files. The next day I took it to a computershop where i live as best buy is 50 miles from where i live.when i got it back they said ithat the Kapersky virus scan had broken and let all these virus and trojans into my computer. It could not be corrected tilthe program was removed with athird party removal tool. I feel I should be reimbursed the 74.88 it cost me as it was there fault. I have attempted to speak to the manager called Kelly for two weeks but she will not return my calls.I had gone to the store to get a refund but they said kelly was the only on who could do this. This is very poor customer service . I would like my money reimbursed asap Jessica Lacour 201 Driftwood Rd Carriere Ms. 601=7992937