ASUS prospective customers are warned. I have purchased many, many products from all the major and minor companies on this planet. But I have never been as frustrated as I have been in dealing with ASUS. Their customer service has literally out right lied and given misinformation over and over to our family. Try calling their customer service and you will see what I mean. We purchased one of their netbooks with a defective battery. After trying to call them, and going through menu after menu before actually being directed to a human, you are put on hold. Then half the time, the phone just gets disconnected. But even when you do finally get a human, and they tell you how to get an RMA. You have to of course document your purchase and date. But a week later, after thinking the RMA was good to go, you get an email telling you your purchase is out of warranty. After repeated calls and emails, with all kinds of new documentation, and finally getting them to agree you indeed have a warranty, they tell you to send the defective item, in this case the battery, you have to pay to send it back to them. Then even after two weeks of them receiving the defective item, they don’t send you the replacement. We have called, and emailed them many times, and good luck getting anyone to help other than say they will escalate the claim. Then you can expect nothing further being done again. We again are calling and emailing, and finally get an email saying the battery was sent last week, but they don’t have a tracking number. How is that possible? So we wait a while more, and still don’t receive the item. Call and email again, and now they say, they don’t know why we got the email, because it hasn’t been sent out yet. Then we try to get a supervisor. That is all but impossible to do. They are never available, but they offer to get your information to a supervisor and they will call you. That call never comes, and we have tried several times, including leaving a message with the supervisor and having the CS rep send them a message. We called the main switchboard, and asked for someone who is the supervisor’s supervisor. Evidently, there is no such animal. They just keep shining you on and on. We have even contacted Taiwan, and they handle things the same way, either no response or more lies and misinformation. There are a lot of quality companies out there selling the same merchandise, and you don’t need this kind of frustration. Shop else where and save yourself a lot of grief.