Brought a Asus P55 motherboard, it works for 2 months and quit working. Submitted an RMA and returned a MB with no physical damage. However, I got email from Asus support said that the board has bent pins and asked for $120 to continue RMA process. That's such a joke. I inspected the board carefully prior to shipping out the board. and the CPU socket has a CPU socket cover on it. They somehow managed to damage the board while the board is in their procession and refuse to RMA it. The company shows no respect for customer and their property. I'm very disappoint at how they deal with RMA services. That will be the last Asus product that I'll buy. I'll tell my friends too. Horrible service that was fine years ago.

My son bought an ASUS laptop. During the warranty period the processor fan got noisy and the laptop was sent to service for repair. It took three weeks to be sent back (two was promised). After repair half of the existing RAM memory was missing. After checking it was found that the memory was badly reinstalled with force and this had defected the mother board. Now they want the laptop to be sent back (for another three weeks?) with no extra compensation of several calls, packing material and loss of laptop use. In phone they promised to replace hard disk with a bigger one as a compensation but later they "forgot" the promise. Now we have a clear statement from Finnish Consumer Centre and try to fix the case. Lessions learned: NEVER ASUS again

I've bought an N80VN 14.1" ASUS laptop. After less than a year (it has 24 month warranty) it started to misbehave. Delivered to a local authorized repair location on 2009. Nov. 06.

They replaced just about everything in it and then told me after a month (!) that it cannot be repaired. Then offered me instead of my broken 14" laptop a 17" brick.

Then routed me to the money back way (contrary the fact that I selected a new ASUS notebook of the same specifications and price from their current product line).

For the money back they need the missing parts, so i was asked to deliver the power supply (what, costs about $10 used)!?

At that time i was already not owning my laptop i payed for for about 2 months, which is about 10% of its lifetime, which is about $120 from my pocket. How much is that compared to the $10 power supply?

Today it's January 26, approaching 3 months from the failure. Now they are asking me for the hard drive ($50 brand new) in a separate request!!! Since then it's already in my new laptop because i gave up on them long ago, and to minimize my headaches i asked them to remove it when i left it for repairs.

They ripped me off my time... i spent a huge amount of my time writing mails and delivering stuff around. And they are asking for my $50 worth 320 Gb hard drive now...

This is the "gread ASUS warranty" you can read about online...

I have a laptop (ASUS N90SV-X1) its maybe 4 moths old after a month it started haveing a screen problem that would quit by closing the lid. before long it wouldn't stop. It will go white and gray very very early. sometime right after you press power button. I finially gave in sent it home and Wfie called ASUS. they sent a fedex label. She asked to get a call if it didn't do it right away. Just because it would either be really bad and you would give up on it or it would work. All they did was run 3dmark and everest software on it and send it right back saying it passed. I was very willing to let them keep it as long as they wanted to fix it. they will not acknowledge that it does it. But newegg even has the screen problem in its reviews (now) that its getting out of control. Well now that they are blowing us off, My wife and I. I just want my money Newegg has my money so they are done with me because its passed 30 days so I guess its ASUS's turn.

STAY AWAY FROM ASUS, I heard not to buy thing from them and didn't listen but now I know!!!

To ASUS customer service manager:

Hi, I'm Wayne from Malaysia. I would like to complain that your Malaysia base service center totally provided me bad services. I've sent my Asus Laptop F3SV which is under warranty to your services center due to mother board problem. Your guy promised me i can get back my laptop in 1 week time. But now I've been waiting for 3 weeks, I still haven't get back my laptop. Your guy said still need to wait few more week due to no stock in mother board. What is this fucking service?..Your Asus is big company, don't tell me even 1 mother board you don't have stock. In this 3 weeks time, i'm not able to do my work without my laptop. I'm really angry with this. Hope you will take action. Or even better you can replace a new laptop for me if you still want me to wait.!!

Wayne