Very poor customer service. Ordered new wireless service on Dec 7th, 2010. Spent one hour on the phone to complete the order. Called after a about 3 days to check on the status of the order, I was told the order was cancelled. Ordered it again on Dec 13th. Again spent about one hour on the phone to order it again. Called the next day, they could not find the order. Bery irresponsible, they will keep transferring you the someone else and nobody resolves the issue. Also When I called on the 3rd, i was told I could get the unlimited data package for the iPhone but when I called the 2nd time I was told that the unlimited package is not offered any more.

I feel so absolutely helpless dealing with AT &T. I have spent many hours on the phone dealing with various problems with them including overcharges, contractual shadiness, and most recently a $100 phone rebate. I purchased a new phone in May 2009 with the promise of a rebate (in the form of a Visa card) Their website specifically states that you will receive your rebate within 8 weeks. Now it is the end of October. 5 months!! I have continued to call and call, each time being promised the rebate card within 10 days. No card. I am now trapped in a contract with them and still awaiting my rebate.

WTF!!!???

Customer Service is the pits -

Trying to replace a phone that stopped working, it has taken 3 calls and a trip to the nearest At&T wireless store.

First call - dropped after being put on hold for over 4 mins.

Second call - I can barely understand the woman. On top of that she blames me for the poor connection. I think the irony escaped this person considering I was using AT&T service. After being grilled for 15 mins, she asks me to open the phone. She fails to give me proper instructions on how to open the phone. Then I am asked to go to a store 50 miles from where I live. (She tells me she has put a note in my account explaining the situation so that the next rep doesn't have to start all over again.)

Third call - from an AT&T store. Put on hold for more than 3 mins. The grilling starts all over again despite my request to the woman to read the note. The store manager intervenes and tells the woman that there is no evidence of damage to the phone. The rep still insists that I have to take the phone to a store 50 miles from where I live!!!

AT&T is going to send a re-conditioned phone - the warranty period does not restart. I will have only 8 months of warranty period on a re-conditioned phone. It has cost me more than 3 hours of my prime working time and still do not have a working phone.

I can hardly wait for my contract to be over. AT&T is the worst service provider I have encountered. Not only is their customer service below par, their phone service is below par as well. I have been in places where other people are chatting on their cell phones and my phone is searching for network connection. So many instances of dropped calls and bad connections.