Please, help us, AT@T ripping off customers with their phony promotions.
I used to have High speed internet for $25.00 for 1.5 MB /second. Then, I have signed up for a promotion for High Speed Internet for $14.95/months( 3.0mb/second) during, I believe, the end of December 2010 or beginning of January 2011. In January 2011, I got bill for $14.95/ month, that was correct. Then, Twice I have received error, where I was charged $30.00 for AT &T INTSVC( High Speed Internet) instead of $14.95 per months.
I spoke with one agent on 3/19/20011, regarding my internet bill for the period of Feb.11-March10, 2011. She made an adjustment to my account, credit $15.05. She also told me that my account was adjusted. So, I won't be getting error of $30.00/months. She also told me that she sent me e-mail of adjustment, which I never got. Once again, I was charged $30, 00 for the Internet for the March11-April10. I received $30.00 invoice for internet . I talked to another agent. I was told that adjustments were made on my account. Pay, 27.60( for internet and phone original total invoice was $42.65--$30.00 for internet and $12.65 for phone)). I still have not received a letter of promotion for $14.95, which I asked to send me tree times. They told me maybe I got att.com on a spam folder. I called Internet company and checked my configuration, everything is ok. att.com is not being blocked. Simple, AT and T telephone company never sent me any email, regarding adjustment of my bill to $14.95/month. I called again, now I hear different story, that no adjustments have been made. They lied to me, and they put a ticket on my problem, and someone got to contact me within 30 days. Guys, they are playing games. Where do i write or contact to complaint, I called to Billing, and every phone I have on my Telephone account. How can I make a stop to all this?
Also, please check At and T customer forum complaint board at
http://forums.att.com/t5/Billing/bd-p/internet-Billing

AT and T has been harassing me for three years about a bogus debt. I was working in Afghanistan when I supposedly asked them to rev up my home phone plan and cellular phone plan. I have been harassed by four of their debt collectors...and settled immediatley with the first one, now a year later another debt company called threatening me...Ms. Gray (like the color).
They call my elderly parents and me at all hours even though I told them not to (re: consumer law). AT&T is the only provider in this area, monolpoly (Medina County Texas) so many of us have simply turned to cell phones because everyone in the area has had billing issues with them. The first time they called about this bogus debt...the guy (BAY CITY DEBT COLL) tried to sell me LIFE INSURANCE. This is wrong...how can I get this to stop and get them to compensate for this emotional "water boarding"...I am 58 years old, NOTHING in my financial records indicate that I WOULD NOT PAY A BILL...OR WOULD BE WITH DEBT