In May of 2010 I visited my local ATB to cancel the renewal of my membership that was to expire in July of 2010. On June 28, 2010 I visited that same location (located on Bowles Ave in Littleton, CO) for one of my final tanning sessions. I informed the employee that I would no longer be visiting as I was only able to come once a month, and was confident that would not be sufficient time to maintain my tan. To my surprise, I was informed that by down-grading my membership to visit just once a month on their lowest bed option, I would still be able to keep up on my tan. After hearing this information, I chose to renew a 6 month membership. On July 1, 2010, I again visited my local ATB (this time located on Kipling Ave in Littleton, CO). The store representative (not the same individual) noticed that my membership level had been changed and was kind enough to let me know that because I had down-graded (at the suggestion of the other employee) to the lowest bed option, I would need to come in at least 4-5 days a week in order to maintain my tan! When I explained that this was not the information I had been given (I am not able to visit that often due to scheduling constraints with my 3 young children) and that I would like to cancel the membership as I would not be able to use it, I was informed that I would be assessed a $150 cancellation fee (which is more than the entire membership for 6 months!) as I did not cancel within a 24 hour period. Had I been aware that I would need to visit so often, I never would have signed a new contract. I based my decision solely on the advice of an employee that lied to me about capabilities of their equipment, as there is no such information available to consumers regarding the amount of time required to maintain an optimal tan. Upon my being informed of the dishonest information, I attempted to speak with a customer service representative via telephone as none of the store representatives would assist me with my problem. The woman was extremely rude, and informed me that ATB "is not responsible for what [their] employees say to customers". When I requested to speak with her supervisor, she informed me that she does not have a manager. When I requested to be connected to VP or someone that would be willing to at least listen to my problem, she refused. I was never able to speak with another customer service representative. She told me I would have to either pay for the full 6 month membership up front ($119.70) or pay the cancellation fee ($150.00). I did pay for the full membership, as that is the lesser amount, however given that I was lied to through the entire process (with the exception of the one employee at the Kipling Ave location), I feel that the company should have at least make an effort to correct the situation with their employees giving dishonest information, which they assured me they will not do.

CANCELLED CONTRACT IN MARCH 2009...COMPANY CONTINUES/ATTEMPTS TO WITHDRAW FUNDS EVERY MONTH FOR THE LAST 9 MONTHS, FORCING ACCOUNT TO BE CLOSED...WILL NOT REFUND MONIES--STATES I SHOULD CONTINUE TO USE THEIR TANNING SALONS UNTIL THE ISSUE CAN BE CORRECTED...FILLED OUT ANOTHER CANCELLATION AGREEMENT IN JULY AND THEY ARE STILL TRYING TO WITHDRAW MONIES FROM MY ACCOUNT.