When we received our Jan, 2009 phone bill we noticed it was higher than normal. We noticed a USBI charge of 19.95 billed by SURE CONNECTION LD, INC. which we have never heard of. After three calls and waiting on hold for several minutes I spoke with a person that informed me we had signed up for unlimited long distance service with there company over the internet.
Problem #1 - We never signed up for this service.
Problem #2 - This phone number is for incoming calls only, we couldn't make a long distance call if we wanted.
Problem #3 - If you dispute the charges, AT&T has "terms and conditions" that must be followed including sending your payment to a different address. How much of these fake charges does AT&T collect and keep?
After explaining no long distance calls could be placed with this number, the company agreed to remove all charges. THANKS FOR NOTHING.
AT&T / Sure Connection LD
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