AT&T / Uverse

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Category: Entertainment

Contact Information
Fremont, United States

comcast.net

AT&T / Uverse Reviews

0amcclure June 5, 2011

system design

There is a major problem with the Uverse Design. I was very happy with the service until I upgraded my amateur radio station. I later found that the unshielded wire to the house operates on the same frequencies as the amateur bands. When I transmit between 3.5-4.0Mhz or 7.0-7.3Mhz I found I knock out our video. Repeated calls to tech service found no one who understood their problem. I was finally told to hire an Electrician to solve the problem. That was the last straw and I am canceling the service. Rather than rely on 4 wire unshielded technology they needed to come out and upgrade my system with fiber or shielded coax. They are unwilling to invest in this and have lost a good customer.

CGAustin July 30, 2010

Poor Service

I called to get Uverse and AT&T telephone service. The day of the installation (2 weeks later was the soonest they could do) the technician never calls, and "claims" to have knocked at my door within the 2 hour window. I had been there the whole time watching for him as I work from home and my office is near the front door! Plus I have 2 dogs that freak out when someone comes up to the door, so there is no way he was here.

I call customer service and they call dispatch and talk to the tech who says he was at the right place and there were no dogs. But he cant even describe the house at all. Then they tell me they are too busy and the soonest they can reschedule is another 2 weeks!

They offered me $15 for my trouble. I told them that I was switching because of the poor service of Time Warner cable, but apparently TWC SERVICE IS GREAT COMPARED TO AT&T! Avoid this company and service like the plague!