My complaint is that AT&T is charging me for services I requested to discontinue within the fifteen day period allowed in their terms and conditions. I request service on the 7th of July and did not receive service until the 22nd of July. I then found that the features their sales person said would work with my system would in fact not work forcing me to find a provider that could. I signed up with another service and on the 4th of August the AT&T line was disconnected. AT&T acknowledges these dates but claims service starts when a customer signs up and requests service not the actual date service provided date. I am requesting full refund of the monies I paid in advance using a credit card.
Why would I disconnect my current service and use a service that can only be use to make calls. I do not think that not being able to receive calls is considered a telephone service. So my claim is my service started on the day that I was able make and receive calls and that was the 22nd of July.