Called to cancel a cell phone line on a family plan, cost $10 per month. Instead the line was switched to an individual line, cost $70 per month. When I called to complain. was told that I would have to pay cancellation fee because I had only had this line for a month. Talked to someone higher up. agreed to cancel line, but wanted to charge me for two months, the past month and the one until they disconnected the line. When I objected to paying for a line that I never ordered and never used, the man agreed that the charges would be refunded. A month later, I discovered they had not been. I understand that they have now, over 3 months later, been refunded but have no proof. Can not pull bill up online due to U-verse problem.

I have had my AT&T phone for a few years back when they were Cingular. I moved recently & changed my area code with AT&T. They did not tell me that they closed my originalaccount & opened a new account. I started receiving bills for both my old account & new account & when I called re: my old account I was told by rep to not worry about that it is just a glich in their system. I was also told that my new number was carried over from my old account, which IT WAS NOT I came to find out. I was eventually sent to collections for my old number & AT&T would not listen or work with me until the bill was paid, even after being told that this WAS NOT MY BILL. I always paid my account on time all of years I have had AT&T & to have this happen is disgusting. They now look at my account as if am a new member which is incorrect. I finally talked to a young lady tonight who finally said she sees a problem with my account & that this should not have happened & she would have the committment team call me in a few days. I am thoroughly disappointed in all of the customer service reps & how most are unwilling to help & I am hoping tonight I got lucky with this rep & it is just not another smoke screen. Most of these reps were so unprofessional, one laughed when she answered the phone, the other kepts saying what do you mean & huh, some just did not want to listen. It is a very sad situation & be careful if you are thinking of going with AT&T cell service.

I signed up for a 2-year contract with AT&T. While in Florida on vacation, I could get no service. When I returned home, I went into the local AT&T where I had purchased the contract/phone and told them they must be lacking cells in Florida. They (the customer service personnel) looked at each other and sniggered while saying, "Hey, she thinks we don't have enough cells." The other one laughed at me. The guy turned back to me and said that they have the most cells of any provider and the trouble was that I had a cheap contract. I asked if I could upgrade the contract as I was planning more travel and they told me I was basically stuck with the phone contract for the next 18 months. I asked them what I could do and they informed me that there was nothing. So, I figured that the easiest way was for me to pay the $150 early cancellation fee and shut off the phone and get a new upgraded contract. I went back to the same place and told them I wanted to shut off the phone. They told me I couldn't do it in person, I had to call the 1-800 number. So, I did and they told me they couldn't handle it over the phone I had to do it online and to have my bill nearby for reference. I did this and they told me they couldn't handle it online I had to call the 1-800 number. I called back and they said I had to go into the store to do this; around and around and around I went -- and I had witnesses with me each time I tried to cancel the contract. Finally, I saw I was getting nowhere so I went into Radio Shack, purchased 3 phones for myself, my son and my husband. I didn't pay the AT&T bill and they shut off the phone. But, the charged me the early cancellation fee, the original bill, a late fee and I don't know what else. I refused to pay these extra charges, I said I would pay the early cancellation fee (even though it is now almost 6 years later and the contract ran out). They turned it over to a collection agency, it us now up over $500 and I refuse to pay it. They have quite calling me and keep turning it over to new collection agencies. They will make the customary 1st call and when I tell them not to call me again the turn it over to a different collection agency. I know of someone else this happened -- AT&T feels that when they get their claws into you they keep you!! -- they OWN you!