I still have a landline with AT&T and, in the course of checking with them for new plan information to reduce my monthly bills, I have been informed that the COMPLETE CHOICE Plan I currently have was reduced in price by $9.00 per month "several years ago".

My bill hasn't reflected the price decrease and AT&T "Customer Service" informs me that I would have to request a change of service to receive the discount. How is maintaining the same service a change of service? They can't explain that, however, they have overbilled my account all this time, accepted the overpayment and smugly refuse to refund the money.

If anyone has COMPLETE CHOICE, better call and make sure you're not a victim of overbilling as well.

The number to call to file a complaint is 888-958-3030 I spent quite a while obtaining it, so that will help out.

In this economy, for one of our red, white & blue companies to allow this to happen is simply criminal.