Over the years of service I have usually received very good customer service help. Over the last year couple of years. this has all changed..

Today I called in to AT&T to order a new modem. I had already previously called in weeks earlier, everything had been documented time and again in the account the problem/issue I was having. It was a simple process of ordering a new modem for wireless internet...I have two lines on my account. One for myself and one for another family member at another residence. I previously worked Customer Service so I have a general ideal of what goes on...in communications...Yet it took me and hour and a half and I had to be transferred to five different people, not to mention the silence and crappy music I had to listen to get through this. Out of the five people I spoke with, only TWO of them spoke the English language well enough to communicate with me. Those two screwed up the addresses on my account, HAD THE MODEM GOING TO THE WRONG ADDRESS, and TOLD ME I DIDN'T HAVE THAT KIND OF SERVICE ON MY ACCOUNT...I was told I could not order the modem due to some off the wall crap they came up with because they just did not understand what was going on..When I told the non-english speaking person that I had been on the phone for over and hour and a half, he just kept telling me that he would transfer me to the Sales department because his computer had "gone down". Then, the next kept repeating how sorry he was for the hold time, the "miscommunications", etc etc...only to tell me he would have to transfer me to yet another Sales Dept...I told him I had already been transferred enough...I almost had to laugh...he was going to transfer me once again to someone who could explain to me why he was transferring me...to another Sales rep...WHY DOES AT&T AND OTHER US COMPANIES CONTINUALLY SEND OUR JOBS OVERSEAS WHERE THE SERVICE IS SO VERY LACKING THAT WE CLOSE OUT ACCOUNT AND SERVICE JUST SO THEY CAN SAVE A BUCK????? More than not, these people do not now what they are doing, can't handle the situation so they just transfer "my problem" on over to someone else...It is ridiculous! I am so tired of having to go through these kinds of situations. WHY ARE WE STILL BEING FORCED TO HAVE TO DEAL WITH THIS KIND OF CUSTOMER SERVICE? Good AMERICANS ARE LOSING THEIR JOBS JUST SO THIS COMPANY AND OTHER CAN SAVE A DOLLAR AT OUR EXPENSE. Finally after my blood pressure had me ready to explode and I was about to cancel my services, somehow by the grace of God I was transferred once again to a very nice polite CSR Rep, Angela, who solved all my problems, and apologized for the INCONVENIENCES I had been through etc, I know this is a canned speech, but it sure helped...AT&T ...LISTEN UP! WE ARE TIRED OF YOUR SORRY CUSTOMER SERVICE. STOP SENDING JOBS OVERSEAS AND PLEASE GET THESE PEOPLE THAT DON'T REALLY CARE ABOUT THEIR JOBS ENOUGH TO SPEAK ENGLISH OUT OF OF THEIR POSITIONS. WE DESERVE BETTER AND WE EXPECT BETTER SERVICE FOR THE PRICES WE HAVE TO PAY!!!