AT&T Dish Network

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Category: Entertainment

Contact Information
Sacramento, California, United States

Phone number: 800-288-2020
www.att.com

AT&T Dish Network Reviews

emohsain June 16, 2010

Bad Customer service

I had Dish network through AT&T for almost 2 - 2 and 1/2 years. I did not have any real problem that I could not live with until about 2 months or so when I tried to play a recorded program. The PVR/DVR froze and would not respond no matter which button I pressed on both the remote and on the box itself.I did the usual 'disconnect and reconnect the power' routine. The same 'freeze problem' recurred each time I replayed the recorded program. I called AT&T technical assistance and was told to erase all the recordings and re-record new programs. They would not give me an exchange box. I complied after making sure that they understood that I was not happy having to do so. About a week ago I wanted to watch a recorded program of the World Cup Soccer. The same thing happened.
This time I told the technical side that I wanted a new box or I would discontinue my subscription. They said yes they would but for a price -"to cover handling and shipping". I told them I was not going to pay for this they then offered to waive the charge if i would sign up for a 6 dollar a month maintenance agreement.
I spoke to the supervisor whom I had hoped would be empowered to resolve this. He said I was welcome to cancel and reminded me that if I did I would be missing the World cup Soccer completely as the date was 6/10/10 when all this was happening. The cheek of the man!!!
I cancelled my subscription and promptly signed up with the local cable network.
Now I am waiting for the installation date and will discontinue my land line and internet connection through AT&T. Since I haave an apple iPhone and a current contract I shall keep my celphone service. I will switch to my former provider T-Mobile when this contract ends. I shall get an android or a Window's based phone.At least Bill Gates will make more money for his charity which I believe Steve Job does not do.

November 26, 2007

Attempted to change contract!

Signed up for Dish Network through AT&T over the phone after their website kept giving errors. Wife and I were looking for specific channels and was offered a package deal. The Dish deal was suppose to be $37.99 a month after a $10 discount wed receive each month for a total of 18 months with free DVR, 200 channels, free installation, $25 target gift card, and $50 credit on next bill.

Now the fun starts. The tech that came to install the dish puts the dish on the roof where he was told not to as the roof was foam and that the only place that would support it correctly was the wall. Tech put it on the roof anyways angering my landlord. When the tech gave me the papers to sign I looked at them carefully and noticed it was a new contract showing 180 channels not 200, different rates, so I drew a line through each page, said I didn't approve and the tech gave me copies and left.

More fun starts now when the DVR shuts off through half the shows, and channels we were suppose to get we didn't. I call up dish network and am informed that Id have to pay an additional $5.00 for the baby channel and also $10 more for the top 250 to get the channels we were suppose to get when we signed up the first time. When the rep told me that the price will be $59.99 I informed them that $37.99 + 15 doesn't come to $59.99. The rep now tells me that the price is $59.99 and that I am only getting $10 off for only 10 months and that I'm under contract for 18 months. When I told them the $10 discount is for the entire 18 months, I was told that their rates can change without notice, and that what AT&T offered was over ridden when I signed the new contract given to me by the installer. I informed them I in fact did now sign it, and when I was told my verbal acceptance when ordering can be used, I said 'Sure, then you will have to give me the services I paid for and the discounts as that recording is the contract as you stated and binding' By the way, I was transfered to the executive office who said I had to hash this out and if I canceled Id be charged for early termination of contract. I then told them to look at account history in which he then informed me he cant talk to me and that Id have to talk to AT&T's legal dept come Monday.

What brought that about, and now I know DISH&AT&T are very connected is that back in New York back in 1989, I had taken AT&T who was under another name at the time to court and won not once but twice for an incorrect bill and misleading contract. The executive saw the note and that ended that conversation.

So to sum this all up, don't trust Dish Network or AT&T as what they offer over the phone they try taking back by tricking the customer into signing a new contract upon installation.