I got DSL from AT&T on 3/26/2010. I was immediately charged a 50 dollar deposit, which they took from my checking account. The next day I noticed they had taken another 81 plus dollars. When I ask what it was for, no one could tell me. The payment for my DSL came out of my checking every month. Every month it was a different amount, why??? Well at the end of May my DSL stopped working. I called and of course they couldnt find my account. I thought the storm we had the day before had knocked it out. NOOO they tell me I owe for phone number xxxxxxx. I told them several times, I do not have a phone, I just have DSL. No one would listen to me. I was told to call several other numbers and was told the account could not be found and according to their records the bill had not been paid. I got out my bank records and added up over 220 dollars that I had paid them in 2 months. Well ok then you need to call so and so. So I do. They said the account had been closed, mind you it had only been 9 days since the DSL had been off. All this time I am trying to find out what is going on. I was also told that if I wanted the DSL reinstated that I would have to start all over. That means another deposit and them stealing me blind again. 220 dollars is a lot of money for 2 months worth of internet.
ATT does not keep good records, they say what you say can be recorded but they dont record it. They have no clue what the heck is going on. I am going to have to contact the FCC or something. I just read an article that stated if you try to email the CEO he will sue you. Seriously, Google it. Who does he think he is????? I told them I have my records and I will take them somewhere and have someone look at them, so I can get something done about this. I have no internet, no phone and where am I supposed to go??? ATT had a monopoly on phone and internet where I live and they know that.
I am sick of these big companies praying on people with little or no money. They dont know I have all the records of everything said and done about the DSL. Also I ask for a bill about 30 times and they will not send me one. Thats ok I have my records and they have no clue what is on them because they dont keep records. What does it take to sue a company like that? I wish someone would tell me. Everybody on this site that has a complaint about them should get together and sue them.