There were 19 disconnects from the Internet starting at 9:30 PM on
Saturday August 22, 2009 to 12:01 AM on Sunday August 23, 2009. There was NOTHING posted on the AT&T web site for maintenance.
The one error message read " Error 676: The phone line is busy
connecting through WAN miniport PPPOE." The rest of the time ATT.net just quit responding and went to an automatic reconnect and repeated this cycle through out the night.
It took close to three hours to view a 1 hour 36 minute 04 second movie.
I have NEVER had this many disconnects when I was using Cavalier of Verizon for my DSL service.
I could leave my computer on and just start surfing; this is not true with this service. I am logging the ‘disconnects’ from the Internet with AT&Tand find that I am experiencing an average of SEVEN disconnects while using the DSL service on a daily basis. The more I use it the more disconnects.
This is UNACCEPTABLE. When I am on the Internet, I need to stay connected. I perform a lot of downloading and movie viewing
I would like to know why so many ‘disconnects’ from the Internet, why I see hour glass so often, and progress bar is running slow. I did NOT have these issues with Cavalier or Verizon for the same system.
NINETEEN disconnects is just UNACCEPTABLE.
I sent an email, through Outlook Express, and it was propmptly returned to me reading to log the service issue on the 'my member services' on the web site! GREAT IDEA! Why not log a complaint on the web site when the issue is staying connected to the Internet.
I finally sent in the issue, through the web services, along with the amount of disconnects and the Network diaganotics and then I when emailed back to call customer serivce when this happened again.
Well of course it happened again. I telephoned customer service and naturally got a call center where English is not the primary langauge. Why does the voice prompt say 'For assistance in English please press one?' The telephone agent was of no use! I am a help desk technician. Of course I knew to power cycle BEFORE I telephoned a call center. I only wanted a different server to use to connect and stay connected to the Internet. He did not understand that premise. You know! The basic one of routing to the Internet with a different IP adress.
The Internet is quite important in my house hold. Paying a higher price for services rendered is a SMALL price to pay! I'm going back to Verizon.

Since March 5th 2009 my AT&T Internet connection drops off on a regular basis in the evening. Every evening. I have called AT&T many times. Each time I have repeat the entire story and situation (don't they keep a history?). I get the same old line checks etc. etc. No help. Three servicemen have been dispatched, but they never show up when I'm home and they give me the same anaswers. Either "were stumped and can't figure it out" or "it must be inside your house". But they do not return when I am home. The latest serviceman left a temporary jack installed that bypasses the phone box and house wiring. Internet still drops off, proving it's "not inside my house". But now I have no voice line or Internet line at all. And after today (04/02/09) the field service techs are going on strike. Will I be left hanging with my phone wiring disconnected?

AT&T has failed to focus on a concerted effort to repair my issue. They have not offered any sort of reimbursement for downtime, and quite frankly have not made me feel like any sort of valued customer.

As soon as I can figure out how to migrate all of my email messages and folders out of the AT&T email environment I'm dropping them.