Re: Deceptive Solicitation Practices

I was contacted by phone a solicitation to sign up with AT&T, DSL Internet Service for $24.99 a month on 3/15/210. The phone representative told me I would receive a $75 Visa card that would offset the cost of the modem. He said I would receive that card before the phone bill even came and that I could use that card against payment towards the bill.

After a month and long after the bill was received and paid, I never received the Visa card. I contacted AT&T on 05-03-2010, they said they did see me down for a rebate and the solicitor was wrong in telling me that I would get it before receiving the bill and that I could use it towards the bill.

The call was deceptive and maliciously wrong. I rec'd a bill for $168.00 that I could not afford to pay. I am sure I am not the only person that has been lied to in order to sale that service.

On top of that, I was not even able to get the internet service to work after setting up the equipment. I paid for a whole month and still was not able to use the service. You are afraid to call for help because they warn you if you ask for a technician to come out, it could cost you up to $100 an hour. After exhausting all possibilities, I called for help and it wind up not being my installation, the actual service did not even come to my home. The technician had to call in to the main "whatever" to activate service to my point and told me that I should be able to use it come that Monday evening.