In late October, I ordered AT&T internet service; 3 days later after ordering the service on the internet, I cancelled my order. I received a better deal with Comcast, plus, I remembered how displeased I was with their service when I lived in Memphis, TN. About 2 weeks later I received a call from a technician who told me he was on his way to set up my phone line. I told him not to come because I cancelled that order/service/account in October, which they failed. He then apologized and told he would not come since I cancelled. About a month later I received two bills from AT&T. This confused me because I cancelled before ever receiving anything. I had Comcast. I called customer service explaining to them that I cancelled before my package was even mailed off. They apologized and told me they would cancel the accounts. This is when I asked them “How did I get two accounts in my name?” They continued to apologize and told me not to worry about anything, I owed nothing, there was NO usage on my accounts, and that they would cancel them both. Well, only one account got cancel and the other did not.
They have been charging me ever since for a service I have NEVER had. Every time I have called AT&T concerning this issue, I have been told that the accounts would be closed and I would no longer be charged. I kept receiving bills every month from AT&T on those two accounts, and every time I would receive the bills, I would repeat the process of calling customer service and the cancellations department to address this issue, only to be told the same thing, stated above: “The accounts will be closed and I would no longer be charged.” This issue is, in my opinion, negligence on AT&T’s behalf and I should not be dealing with this issue, especially after being told by the customer service department that they have seen NO sign of usage whatsoever. I have the term of my Comcast contract showing that I have always had Comcast during my stay in Atlanta, GA and the notes in my “supposed” AT&T account should show the dates and times that I have called about this issue and their response. I pray that this issue can be resolved in a professional manner.