Incident
I purchased a 3g iphone about three months ago from an AT&T store in Fresno CA. At the time of purchase I was told by the sales person when asked that after the 30 day trial period I would be able to turn off/eliminate the additional $30 per month internet fee at any time and would be able to keep using the IPhone's web browser as long as I had a wireless signal. I specifically asked this question because I already pay for and receive DSL service and would not need the additional internet service AT&T provides. Shortly after purchasing the phone a cost of $199 + tax. My wife and I had to relocate do to a military obligation so I decided to keep the internet service until we could re-establish home DSL service at are new location. Today 7-07-09 after getting my internet service up and running I contacted AT&T to cancel the internet portion on my IPhone and look into buying a IPhone for my wife when I was told that the sales person was either misleading me or was misinformed when he told me I could cancel the internet portion when in fact it is required to keep the iphone according to the person I talked to on the phone. Meanwhile I either have to keep paying the addition $30 a month or I can 1/ sell my iphone 2/ buy a different phone ($150 and up) or the cancel my account and pay an early cancellation fee of about $175 per phone. I feel I am a victim of false advertising and tricked into buying a phone and am now stuck with either a plan I cannot afford or pay an unreasonable fee to keep my service. In addition the representative I talked to said they could not waive any fee's or help in any other way besides giving me a $30 dollar credit on my next bill.
Damage Resulting
Financial burden, loss of money and time If I pay for a new phone I will be out roughly $350-&400 dollars if you consider the cost of the new phone and the loss of my current phone. On the other hand if I cancel our accounts I will loose $350 dollars plus whatever it costs to switch to a new phone service and buy a new phone