My sim card got pin locked after I put in 2 wrong pin numbers. I took the phone to my local AT&T Store, located in our local Kroger supermarket. There were two ladies behind the counter, they both told me i had to buy a new sim card for my phone. I had a upgrade in progress on my number so they needed me to get the last 4 digits of the social security number of the person who's name my phone is in. (phone not in my name, it's on a family plan. They said i had to buy a new sim card for $24.99, and get the s.s. number for them so they could ask for an override to get my new sim card. I went to my girlfriend to get the s.s. number, she called AT&T from her phone. They gave her a code to put in phone and it was unlocked, problem over. I made it a point to go back and let the two thieves working at the AT&T store in Middlesboro, Ky that i knew they could have done the same for free. Can't wait till my contract is up, I'm going to Verizon. Verizon customers around here can use their phones in places where i don't even have a single bar of reception. I hope this makes it to the powers-that-be at AT&T, so they know what kind of cheats they have employeed at our local store. Im so looking forward to getting out of this sim card hell they have. Jeff Dunn

I went to a Kiosk to transfer a line on a family plan to a different individual who was taking over the responsibility of the account and upgrading it. (Stupid idea.)

The person at the kiosk set up the new line and said all we needed was the social security number of the original account holder and it would take 5 minutes. After wasting all day and speaking to 8 robots at AT&T, it's still not handled.

This service sucks. They don't listen to you. They don't acknowledge the fact they work for YOU.

I HATE THEM!!!

Having a problem making a comment on my phone on Facebook (all other websites work fine). In May the phone will be a year old. I called customer service about it and was told that there was something wrong with the phone and they were sending me a new one. I received the new one about a week later, put in the battery, sim card, etc. when I went onto Facebook to comment I received the same error...page temporarily unavailable etc. Called customer service back and the rep sent me an update on the software for the phone, but because it was after 9:00 pm had to have someone call me on Monday to see if it worked otherwise it was considered harassment calling so late. I turned the phone off then turned it back on after a minute like I was instructed. When I went on to Facebook...same error. I went to the store the next day and was told by rep to call the warranty department and see if they could send me another phone. I told her at this point I don't want the same phone. I go outside and call the customer service rep who tells me to call from another phone so they can do so troubleshooting. I told her it shouldn't matter because I am still having the same problems with the new phone. I ended up call the warranty dept. the next day and was told that I could go in the store and buy a phone at retail price. I go back to the store the next day and was told by the rep I have been dealing with to call customer service and ask for an early upgrade. Before I called I went over to the phone they had on display that was the exact model I have and went onto my Facebook and tried to make a comment...same problem. I went to the phone next to it that was the same make, but different model and did the same thing and it worked...so I go into my car and call customer service who keeps putting me on hold because her supervisor is on a call. When she gets back on the phone she says that it is up to the discretion of the store manager. I go back in the store and the store manager says that I can do an early upgrade. When the rep brings me over to the phones that are available she quotes me prices of $150 & $200. I told her the phone I have wasn't that much. So I asked how much to cancel and she said $130, cheaper than the phones she was offering me. I then go back in my car, smoke coming out of my ears by now, and call customer service again I start out by saying to the rep I am very unhappy with AT&T and that if the problem doesn't get resolved I am cancelling my plan. I tell her everything, she says that there was a $75 early upgrade fee in there and that she would waive that and have someone call me on Monday at 1:o0 to select a new phone that would be a reasonable price. Fast foward to Monday I get a follow up call from another rep about how the phone is working, obviously they don't communicate too well. I tell him the story and he says well Facebook is a third party and we aren't responsible and to try and to contact Facebook. I tell him how I tried the phone model in the store and that didn't work, but the one next to it that was the same make but not model worked fine. He pretty much says there is nothing they can do. I tell him I am paying for a service that I can't fully use and that they are telling me it is Facebook when it is that model and its compatability. I told him that I was receiving a call at 1:00 and they were going to let me change phones. He says there is nothing in the computer stating that...here I sit at 1:19 without a call and with a phone that doesn't work properly on Facebook. Is it the end of the world...NO! BUT I don't think I should be paying for a service that I don't get 100% usage out of. I have been with the company since 1994 and haven't had a problem until now. All I am asking is for another phone that works and somehow I feel that I am being punished for a phone that I purchased from them that doesn't fully work!

Bad, bad reception . Phone reads, "searching" for signal. Near the interstate! Customer service still insisted on charging me a early term fee even when they had a contract to render service to me!
Rip -off. Apple even replaced the phone to prove it was not a software issue. (aT&T has no record conveinently of me calling or that my phone was replaced! ) I said that was impossible, the serial number is different and all. Their response was, " did you call customerservice to give us the new number?" I didnt know I had to! Accross the nation...AT&T is poor. Customer service, reception etc. Shame on them in this compeitive market not to at lease attempt to retain customers. They no longer have the market on the iphone!

i had placed an order after seven trys on march 3rd i was told to do a deposit of 100. and was given the phone number. so i went to the AT&T store on the 4th and paid the 1oo. and the cashier had AT&T on the line and they said the deposit went through on thier end . and even picked up a dsl modem for internet. went home and hooked it up and called back to AT&T from 12pm to 3.45pm when my phone died from being placed on hold and disconnected the last time i talked to david he wanted me to pay another 50. or decide which service i wanted and i told him i knew what i ordered and what i was told and there is no more money to pay out and before my phone died he told me he would call me back but never did . in the meantime i call another AT&T number and was told they should had given me a cprn number which they didn't. and told me to go back to the store and get a refund and tell them to put it on cprn number so i did and they couldn't. so i bought a go phone sincemy phone went completely dead because of them . and tried to call back but they were closed to monday. so monday 7th i called back and still got the run around and no phone and internet service and tuesday the 8th the same thing and thursday still nothing and till can't find mine deposit. its friday been aweek and still nothing this is the worst i have ever seen in customer service . i did customer service for over 36 years and always made the customer happy.never left them hanging . this phone was surpose to be on friday the 4th this is the 11th and nothing . thats the reason i have turned it over to the bbb