I have been an AT&T customer for 15+ years. Last week AT&T converted all existing voicemail to Unity Messaging. Unfortunately, my standalone voicemail box was deleted without notification. After working with AT&T representatives over the course of 7 days and 14.5 hours on the phone, I was informed that I could no longer keep the phone number I had been using for the past 15 years. This poorly handled transition has cost me $10, 000+ in lost business. While most of the people at AT&T were nice and tried to be helpful, no one had the ability to solve what would seem to be an simple problem. I feel helpless and very upset with how AT&T handled this transition. I expected a lot more.

Bill was paid in full as told by operator at at&t . I asked several times this is my final bill havent had service in 2 months. paid $150.13 1/12/10 conformation # 31m7myw9j01shhy. Have bank statements and been paying unbundled providers since first of year. This is the third bill since cancelled service Im tired of tring to pay at&t off. Shan &Tammy Evans acct# 86603606

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Tired of hang ups, long wait times or being transferred to the pathetic AT&T outsourced customer service department in India? Here is a direct contact for all your billing, service, contractual or device issues. AT&T is by far the industry leader in horrendous service & this allows thousands of customers a direct contact to assist in these matters.

PATRICK ALBRIGHT (ATTSI) [email protected] / 314-331-9802 (DIRECT LINE)

Please pass on this info to anyone/everyone so AT&T customers can finally get a direct, service contact instead of rude, lying, non-cooperative morons!

Donald Wartluft (Team Manager - icare3@amcustomercare. att-mail.com) 918-204-1116 & Ifeanyi Bellamy (Donald's supervisor - [email protected]) 918-204-4237

I was a member of at&t for a long time and i am so dissatisfied with alot ot problems i had with at&t, in september 08 i had apply for a 4 phone so ma daughter i had so much problems with at&t delivering the phone to us i ask for a signature upon collecting the phone but apperently nobody listen i even went to the point of tellin them where i live the neighbor hood is crazy i will not get the phone if they jus drop it off but guess what they jus drop it off every time they would drop it off i would not get the phone no matter what i tell em, give me a headace every day ok fine, now its a bigger problem, on september 24 i change 2 of ma cell phone from at&t to boost still leaving 2 on at&t the # i change was the 7733835453 & 7733835859 those are the # we took off so we had the 7733306894 & 3125605141 with at&t so we decided we will try out boost to c how it was & if we don, t like it we will get back on at&t cause our bill was high with you people so after i cancel 2 of the phones on september 24 i call at&t on abt the 25 or the 26 i spoke to a lady ant tell her what am doin about ma phones so we took off some of the features on the other 2 phones we had with at&t so we came to an agreement that ma next bill would be $130.00 well hmm i lady call us from at&t basically cussing us out why we cancel our 2 phones & boost not any good service & what kinda phone we got & a whole lot of crazy stuff then she goes right ahead and tell us our bill was over $$$$ i ask her for what she tells me the # 3125605141 used over 1000 mb worth internet JESUS LORD thats a lie she was jus mad we change our plan i guess she took it personal (did not know this her company was not professional ) so any ways i spoke to a man have him check out all that but it was a lie so they say they took off some stuff which i will be sending a letter to fox news having them doin some investigation cause i know at&t is wrong next thing they was still sticking me with some bull, i have the man check as far back as he could to see if we had ever used no internet on our phones for all the years we had ya, ll he never find none so why did that lady did that to us & how much people has this been done to ? so now i spoke to some collection agency the man name is Mr cody Foster i told him what had happen to me so he tells me ok pay the $130 and send in ma complain to this site and i will not have to pay no more money so it is final i pay the sum of $130 the account # is 8957693 the name on the account is Matthew Thompson & Karen Thompson i hope to get a response from you thanks

I have AT&T mobile service. I have had them for over three years. I am sometimes late on my payment. I just had my service disconnected for non-payment. My phone would not let me call them to pay but I received an automated message that gave me a phone number to call or use the express pay option. Of course I wanted to use the express pay option as I would have to stop somewhere to make a pay phone call or with someone who had phone service. I made the payment. It notified me to power my phone off and turn back on and it would be reactivated. 5 hours later it has still not beec connected. I went to my parents after three hours and talked to the customer service department. She tried to connect my phones. She showed the payment I made but their system would not let her re-connect the phone. Her suggestion was to wait a couple more hours. I told her is this wishful thinking. She said YES. Needless to say I am totally Pissed about the whole situtation. I spend over $350.00 a month on their service and YES I was late, but I paid the reconnection fee and expected them to do what they said they would do. Their customer service stinks, their automated way to contact people stinks and I am going to switch services to someone who cares. They obviously don't.