I've had a Samsung Impression phone since August. All along it has not worked very well, often needing to be re-started to send messages. Then this week the touch screen stopped working (meaning all I could do was dial numbers I had memorized on the keypad, with no access to the main menu). I went into a "service center" on Monday (in Manhattan at 42nd street and 5th ave), explained the issue and told them I had one year warranty, and they gave me a "new" phone and a new sim card and sent me on my way. Two hours later I got home (Jackson Heights) to find I had no service at all on the phone anywhere. Later that day I returned to Manhattan, downtown at west 14th street, and still had no service. The next day I returned to the same store, the same two people working. Explained I was in there yesterday, explained the issue, and they asked my zip code, went on the computer and said there was a tower down, or under maintenance, in my area that they started working on at 4:30 in the morning the day the phone was issued to me and continued until 5:30 this morning. When I got home the issue should be resolved, I could get a new phone, but he didn't believe it was the phone. Blindly believing this man, I said ok, thank you for your time, and left again with the same phone. This day I was working in upper Manhattan at 71st and Central Park West, and upon arriving at work, still no signal. I returned home that night to find I had no signal again. So now the third day in a row, I had to make this in-convenient trip to their store. I get there, same people working, and explain the issue once more, this time giving multiple addresses I'd been at with no service. I was asked for information under the battery but couldn't read it because the ink was smearing off. That's when they told me this "new" phone was actually re-furbished (I understand many service centers issue re-furbished phones, but don't tell me its brand new and then contradict yourself). He put in my zipcode and the two of the places I'd been working. He then informs me there are actually towers down in all of those areas (although the man the day before had told me the work started and ended and that my phone should be fine... I guess they stopped working and then decided to pick it right up again. Interesting.) And the most valid point I gave them was the fact that my roommate was also an AT&T user and she has perfect service in our apartment. He said sometimes thats the case, it varies from phone to phone. That being said, I asked if I could simply try a new phone then since mine hasn't worked for three days, it is now affecting my career, and no-one has been able to give me consistent information. The man told me its not their policy to issue another phone since there appears to be nothing physically wrong and there is service being done in all these areas I mentioned. So there best solution for me is to wait it out... hardly an option. That night I have to call AT&T, sit on the phone for literally 2 and 1/2 hours, speak to three separate people, go through all sorts of troubleshooting, and finally they agree to ship me another re-furbished phone, that may take more than 7 business days due to President's Day on Monday. So I'm supposed to either pay $15 to have a phone express shipped, or go for possibly more than 2 full weeks with no phone. This company has horrific customer service, inconsistent and inconsiderate policies, and overall poor attitude in handling customer affairs. This entire experience has been not only frustrating, but has hindered my career, cost me un-acceptable amounts of time to find no resolution to my issues, and shown me AT&T is an utterly un-professional service provider. If it didn't cost an obscene amount of money to cancel my contract pre-maturely, I would cancel it instantly.

I've been with ATT/Cingular home & business since the "brick" days! Service at my residence has been degrading over the last couple of years and ESPECIALLY the last several months. I've made ountless calls to Customer Service, visits to the ATT store, reports on "mark the spot, " and installation of "micro-cell." Still, calls drop and text messages never get there (hit about 50%). So today I speak with Marley (customer service supervisor). He was the worst excuse for customer service I've EVER encountered. He tries to demonstrate to me that I must be imagining or lying by pointing out that I'm still using all my purchased minutes. Amazing!!! By the end of the call I just wanted to be as far away from the company who employed him as possible. I'm SO OUT OF HERE! Although you can find the letters, "A & T" in the word, "loyalty, " you'll never find the word "loyalty" in the letters, "AT&T!" Hello Verizon.

Technician did not show up for arranged appointment. Contacted customer service was told he was running late and would be there within 1 to 1 1/2 hours. Did not show up. Contacted customer service and was told the next available technician would show up and a supervisor would call me to discuss their investigation. No technician no call from AT&T. Contacted customer service was told my order was scheduled to be completed. Still no call no show. I made appointment on January 3, 2011. Was told first available was February 4th. Apparently there is no reason to believe this company has changed despite repeated consumer complaints. At least 5 different people I spoke with today indicated their goal was to make me a satisfied customer. I wonder what they think that means.

AT&T offered me a promotional price of $14.99 for internet service, but the keep billing me $45 every month. I have called and talked to them about it, they said that the problem would be corrected, and my account would be credited. No such luck they continue to over charge me. They did the same with my landline service. It was basic service, and supposed to be about $10 a month. I never got a bill even close to that. After cancelling my service they finally refunded me about $80. They should treat their customers right before they lose most of them.

Watch out! AT&T will steal your toll free and local phone number if your not careful. And they will advertise your competition in the process on your dime.
This really happen to me and still is happening.
Times being tough, I was not able to pay my monthly at&t bill on time. The company issued a temp disconnect on the line. So, callers received "The number you've reached is temporally disconnected." for about two weeks. Then when I called in to forward my toll free number to a new number, the next day AT&T disconnected the line and ran an advertisement you'd hear when you called my toll free number that directed callers to my competition by announcing: "At no additional charge AT&T can help you find a similar business in the same area since the number you called is not in service. Please stay on the line for alternative businesses. I have three similar businesses. Your call will be automatically completed after your selection. Press or say "one" for " insert name here" located at 1234 anystreet, in St. Louis MO press or say two for "insert name here" company and press or say three for " insert name here" company. press or say nine to repeat this list. I no longer have control of my 800 or local phone that I've had for twenty some odd years. Needless to say, I've filed my complaint with the FCC by filling out the 2000B form. As far as I know AT&T is the only company doing this, but then, what dd you expect?