Date: January 6, 2011

AT&T
[email protected]

Re: Account number 678 715-6314 317 1888

To Whom It May Concern:

I am disputing a charge on my bill dated from October 23 until current. The charges are related to DISH network dated 10/23/10 to 11/22/10 and 11/23/10 to 12/22/10. A late charge on current bill also noted. The amount is in error because I called in on October 15, 2010 to cancel Dish network, remove some not needed telephone services, and continue internet services. Due to the economy, I had to decrease and downsize. The customer representative made the account changes that day. Or so I thought. She instructed me that she would cancel DISH network and set me up with DirecTV. She later in the conversation transferred me over to DirecTV. She instructed me before transfer that the changes would be noted on next month’s bill. If not noted, call back and ask for customer service. I did exactly as instructed. Once off the phone, my sister instructed me on how to refer a friend to save $10 a month x 10 months. I called back within minutes to give information about refer a friend. Changes were made to the account. The $21.35 one time fee was charged to account and services were set up. DirecTV was supposed to come out on 10-18-10, but no supplies available in all surrounding areas. Re-scheduled visit for 10-23-10.
I called in to speak to Brian #RF9 from Dish after receiving bill as instructed. I was instructed by Brian that it would be fine to send in revised bill payment. Sue #D7E, supervisor, wouldn’t approve statement from Brian. Sue states that they were never notified of cancellation. It wasn’t their fault that my promise wasn’t fulfilled by AT&T. Transferred to AT&T to explain situation again. This occurred approximate 6 times. AT&T blamed DISH and vice versa. I only felt the after shock of the partnership gone badly. Mrs. Burney at AT&T stated that I was supposed to call and cancel my services myself. If I was told that I had to cancel services, I would have carried out that task on 10/15/10. She also stated that “if I would have left account as representative had left it, I would not have been having this problem. So, I still didn’t save any money because now she can’t revise bill. Why would I want to pay for services not in use since 10-23-10? She instructed me to write letter if not satisfied with her decision at [email protected].

I have been a loyal and dedicated customer for over 10 years. I have complained about this problem to customer service, supervisors, friends and employees. Even my repeated requests have fallen on deaf ears. No action has been taken to date. I am still receiving bills with DISH network billing. I am very disappointed in the way everything was handled.

Please remove these charges from my account that was billed for services not used. Thanks you in advance for your prompt attention to this matter.
Yours truly,


Jessica B. Jordan
3390 Swan Drive
Douglasville, GA 30134
678-799-6555

We signed up with AT&T for the promotional price of 19.95 a month for high speed internet service. Every month for the past five months we have been billed 42.95 instead of 19.95. We have spent countless hours on the phone with customer(no)service trying to get the problem resolved to no avail. Customer service assures us every month that the problem will be fixed and a credit for the difference will be applied to the next months bill which has not yet happened. So far AT&T owes us an entire month internet service for free for the over charges that have not been credited. We will never use AT&T again. This is our second bad experience with AT&T. The first experience was with their cell phone service. We were loyal long term customers for sixteen years and it was only two months before our seventeenth year contract was up. We moved fifteen miles closer to work and school where AT&T cell phone service was spotty at best. We were willing to put up with the bad coverage until the end of our contract but our daughter was involved in a terrible vehicle accident two miles from our new home and was unable to contact 911 because her cell phone had no service. Luckily for us it was not life threatening. We were sure AT&T would let us out of the contract since we had been with them for so long and we only had two months to go anyway. After explaining the accident and explaining that we needed a cell phone service that worked to a manager, she advised they could not enforce the contract if service was not available. After changing to Verizon several different AT&T managers told us no way they could let us out of contract without first paying 750.00 for three phones for two months. We told them we could not pay and they said they were sorry but there is nothing they could or would do. We called Verizon and explained our situation to them and Verizon gave us free service until our contract with AT&T was over. Verizon customer service is awesome! AT&T has lost a customer for life after our DSL contract is up with them in July 2011.

Over the last 2 years, I have had multiple outages on my land line (which is used for work since I work from home). I have changed my number, but I still live in the same home with the same wiring as before.

When I called the repair center and opened a ticket, I was informed that it would be Tuesday, Jan 4 before they could repair it. That is almost an entire week. I find this to be totally unacceptable. If this was a one time occurrence, then I could understand/live with it, but this has happened several times over the last 2 years. If this can't be resolved more quickly, then I feel I will need to move over to Comcast or other service type.

I never Authorized AT&T for Internet service on my computer because I had aol, and were charging me call them toll call. Cut my phone off and made Threat's.

This is the second time in less than four weeks that my phone has been down. The first time, it was both the phone and internet, and it took three days before they were repaired. My phone has been down again since Friday, Dec.17. I got a recording that said it would be repaired on Dec.21. I have been without a phone service for four days now. My bills do not reflect the special phone/high speed offer I signed up for in Sept. I was supposed to be charged $14.95 for each. My bills from Oct and Nov have been $145 and $165. I was charged for an international call on Nov 11 that I did not make. I cannot talk to a human agent about my problems. All I get is phone recordings. I am disgusted. Perusek