MISREPRESENTATION of prices on equipment for Directtv, telepnone, internet and monthly charges for a bundle package. Liars !!! DO NOT TRUST ANY OF THESE PEOPLE. When you finalize your package at $117.00 dollars a month don't be surprised when your first bill is $294.00, then the following month $224.00. The third month gets better $156.00 a month on a $117.00 a month agreement. When you call to dispute the bill you will get the following, Sorry, " we will correct the problem "we see the problem, and it's corrected"...Wrong! No such entry was entered. Next time you call about the same issue...oops, AGENT, 'we can see they didn't enter the adjustment", hold for a second...click...next, transferred to a department for orders or disconnected.

Over charged, overly misrepresented, and passed on without resolve. Now, I am stuck with a cancellation of agreement verbally of $400.00 dollars just on internet services, not including Directv. They are absolute lairs, and pass the buck sort of speak from agent, to agent.

You do business with this company your asking for it!!!

Been with AT&T for 30 years but not anymore...CANCELED SERVICES

I have contacted AT&T by phone and by the attached emails time and time again. No response! I choose not to deal with the inexperienced folks they have on the phone and will hit every complaint site possible since they will not respond via email. IF YOU ARE GOING TO ANOTHER COUNTRY, PLEASE, PLEASE TURN YOUR PHONE OFF. They will tell you everthing is ok and then wack you with a completely unacceptable bill.


Again, I have still received no contact from AT&T. I have issued a payment to AT&T for $350.00. This was the agreed upon price from all the telephone calls made to change my service to the best option for living in Canada for one year.


We can either deal with this via email or we can go the legal route. I am very displeased with your service.


Thanks,

Kristi Fancett

Project Manager


--------------------------------------------------------------------------------

From: Fancett, Kristi
Sent: Tuesday, 30 November 2010 7:13 PM
To: Fancett, Kristi; 'AT&T Customer Care'
Cc: Tom Fancett
Subject: RE: Your AT&T wireless bill is ready to view


Still no contact. The phones have basically been non-functional since I received the $1900.00 bill. I need some someone to contact me soon with a resolution to this situation.


Thanks,

Kristi Fancett

Project Manager

Phone: 403-513-1646

--------------------------------------------------------------------------------

From: Fancett, Kristi
Sent: Wednesday, 24 November 2010 10:30 PM
To: 'AT&T Customer Care'
Cc: Fancett, Kristi; Tom Fancett
Subject: RE: Your AT&T wireless bill is ready to view


I am shocked and astonished about the bill I received today. I and my husband have called five times over the past 6 weeks to ensure that we have the correct plan and have updated the plan based on text messages we received from you. I would have to say that the text messages were always late (most by a couple of weeks).


The worst case scenario was that we would owe $350.00 per month. On every call, we made it very clear that we would be living in Canada for the next year and on every call they had a different plan but none of them exceeded $350.00.


With all that being said, a bill of almost $1900.00 is completely unacceptable! My husband spent 2.5 hours on the phone talking with representatives today about reducing the price. He finished with a price reduction of $550.00 and I can say that this is again completely unacceptable!


Someone needs to contact me via email as soon as possible to resolve this situation. Please do not text me or call me on my cell because you nor your team has obviously not listened to or grasped the situation that we have explained.


Thanks,

Kristi Fancett

Project Manager

Phone: 403-513-1646


--------------------------------------------------------------------------------

From: AT&T Customer Care [mailto:[email protected]]
Sent: Wednesday, 24 November 2010 1:22 AM
To: Fancett, Kristi
Subject: Your AT&T wireless bill is ready to view


att.com | Support | My AT&T Account


Your wireless bill is ready online!


Dear KRISTI FANCETT,

Your monthly wireless bill for account 287021825996 is now available for review online.

Log in today to view your bill and make a payment. If you are not yet registered, you must do so to view and print your full bill.


Thank you for choosing AT&T for your wireless communication needs. We value your business and look forward to serving you!

Sincerely,

AT&T Online Services


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New service, New home phone and High speed internet... ok service man showed up to do phone messed up the phone service of neighbor left yard in mess. sloppy work, mult. calls and sitting on phone for ever hearing "how important my call is", took at least 4 calls and each call 30 to 45 min to get to speak to a person.
Next the service man that was to come and wire for internet never showed up. mult calls again. each call 30 to 45 mins. after 4months of paying for internet that we did not have. Cancelled all service. spoke to at least 5 people on phone 2 hours, once because after holding for 45 mins was told that transferring and disconnected me, has to start over. This time though I would not be denied. If it took 10 hours, the 4 person told me I had an attitude. duh!! These people would have given Jesus one. Last women told me if I would pay 122.00 she would close account. oh well, I paid for 4 or 5 months of service that we never recieved but I just want them to go away. So I Paid,

GUESS WHAT... we have been turned over to collection. for 53.26 more.
They need to be put out of business.

I make 31.00 dollars per hours I spent at least 20 hours dealing with these people I feel they own me 620.

Bought a phone as an upgrade, had it for a month and it started crashing and would not hook up to the wi-fi in the house any longer. Had the technician check it out, told me to reset the entire phone which deleted all of my apps (paid and unpaid). From there, stayed on the phone trying to get info on getting an exchange for 3.28 hours. After I was told I would receive a replacement, I got an email a half hour later and it stated that they could not do it. So, let's just say that I am going to probably go with Verizon after being a customer for over 9 years. Done with them. I am disgusted.

at&t is holding my mail hostage because I have not fully paid them.