I spent 3.5 hrs on 11/29/10 (from 4 pm to 7:30 pm) trying to reestablish home internet connection for an outage that had occurred on 11/28. We have a home PC directly connected to the modem and an Apple using the home wireless network. As is routine for me, I kept notes of the numbers I called, the names of the people I spoke with, and the outcomes of the conversations. I ended up with two pages of notes, names of at least six ATT reps, and several different toll-free phone numbers and--the short of it was-- still my connection problem wasn't solved. In order to get their expert help, which seems to come with additional cost, I agreed to sign up for a year's service contract at $15/mo (rather than a one-time fee of $49.) thinking good help would be quickly forthcoming. Yet I was immediately dropped yet again between signing up and the tech rep who was to assist, which happened when being switched between ATT personnel several times over that long period where I was holding. That puts the caller back into a queue, which in SC averaged 20 minutes each time. The first thing any ATT employee asks is, "With whom do I have the pleasure of speaking?", then the phone number where I can be reached, then the security question. NEVER did anyone who took the return call phone number where I could be reached CALL ME BACK when we were disconnected. The contacts were excruciating, and in the end my problem was determined to be a faulty modem/router. I then tried to order a new one only to be told that ATT wouldn't sell me one because I didn't pay for home wireless service, which I obviously had had since I had an ATT stamp on my current modem/router which they had supplied! In the end, after breaking for dinner, my son from Indianapolis walked me through disconnecting/reconnecting the modem/turning off/on the computer which has to be done in proper series of steps. Now I know that... While talking about the fact that they wanted me to pay extra for wireless service (which I had already), I said I wanted to drop ATT service altogether, I was told by that rep that proper office to handle that request was closed for the day!! I was immensely frustrated to put it mildly. Early on 11/30 I started over with ATT and got very pleasant treatment and expressed regrets from the ATT business office UNTIL I was sent to a billing "escalator" clerk to request to remove the tech service contract from my account, which hadn't helped me isolate the problem which was a simple one according to my son. I was told that the verbal agreement that I had made the day before was binding and that to cancel would cost me $10 per month for a year (rather than the $15 per month to keep the service), and that $120 would be tacked onto my final bill if I chose to drop ATT altogether. Evidently there is no option to back out of a contract? Is this true? Then I was promptly dropped again on the transfer from that DSL billing supervisor to the overall business office where I wished to continue my quest to cancel the verbal contract made 12 hours earlier with DSL. I had got NO appropriate technical help, although I did speak with a technician, yet ATT is somehow entitled to additional monthly fees for services not rendered, an unnecessary new modem which I was also to pay for, plus upgrading my plan to include wireless service which I already had. I will attempt to find another Internet provider in SC and cancel all association with ATT after spending 50 years as an ATT customer. Now I'm glad I don't have the iPHONE! And, in case other people are interested in service differences between states, I got better and immediate service when I called the several ATT numbers from my NJ area code cell phone this week than when I called from my land line with a SC area code. ATT has good competition in NJ, so they must target that state for better customer service than in SC. Also I discovered that ATT isn't as "connected" between offices that they would like customers to believe. There is no one-stop help available. Instead it is an arduous task to traverse the ATT web of offices trying to get to someone who can assist in even the simplest of problems.

When I set up my DSL WIRELESS service i was told by the gentleman from at&t that my modem would be free becuase I was ordering a speed higher than dsl lite. When i got my bill I was charged $100.00 for the modem. I called and they told me that the noted the account and it would take a billing cycle to fall off my bill. It did not so I called again ad was told that it could take up to 2 months ]. So I waited and when it STILL did not come off my bill I called AGAIN, and this time I spoke to someone who refused to take the charge off and ( at this time i was cancelling my internet anyway) asked me to keep my internet turned on and if I did she would waive the fee, but I would have to pay if I didnt want to keep my internet on. I was upset at this point, for I was told in the begininng that i would not be charged for it. So i hung up and called back and asked to disconnect my entire service including phone service. The lady I was speaking to asked why i wanted to disconnect my service and i told her why ...at this point i was told ( cant remeber if i was transfered to someone else or not) that she would take care of it and for me not to worry about it, that the charge would definetly come off.
After some time passed the charge was STILL on there and I called back on 12/2/2010 and the lady i spoke to refused to take the charge off and siad that I had to pay it, she said that it didnt matter what i was told, she said that the modem came with a book explaining the fee etc, i asked to speak to manager, and she told me thatone of the persons I has spoke with about this sent the account to dipuste and a mamager denied it and closed it ( which I was unaware had happened) and that no manager is going to take it off, I still asked to speak to a manager and she put me on hold and then told me that the manager would have to call be back in 24 hours. She was also quick to tell me that she had told the manager my problem and he reassured her that he wouldnt do anything. I had asked her to pull the phone log from the day i set up service and she told me that despite what people think, the calls arent recorded. At this point I was so upset I was crying on the phone with her and I told her I didnt like the way they are treateing people and requested to disconnected my phone service, she told me that she would have to transfer me becuase that wasnt her department and when she came back on the phone she was quick to tell me again that she had told them why I wanted to disconnected and actually she spoke to me the whole time during the request to diconnect, she wouldnt put that dept on the phone she did it herself, and I must say it was instant.
I didnt like they way I was treated. And I will never do business with them again. I felt they are setting people up to steal their money. And they dont care what their salespeople tell customers.

As if AT&T wasn't already on my bad side after promising U-Verse, then telling me I couldn't have it, but charging a steep fee because they came over to the house to install it, they disappointed me again. I asked for international service, got to the UK, and...had NO Service! Ugh! If only I could boycott AT&T! In order to accomplish one task, you have to talk to no less than 3 people on various continents! It's the world's worst company.

Due to extremely lousy service...cable consistently going out...I kicked these a-holes to curb in July..however they continued to bill me...I did pay my final bill & returned their equipment...in their box...whence they attempted to bill me an additional $15 for...I am not going to pay this...it's their equipment and I could have sent it back in my own box...I did NOT ask for their box...so anyway they are trying to collect from me services for the month of July when I was not being serviced by them..and have the documentation to prove it...AT&T turned me over to Bay ?? collections more assholes...I would not advise anyone to do bundling with AT&T..their telephone service is the only utility worth a damn...skip the internet & satelittle...it's worthless..

Cant even tell you the nightmare I have been having, had U-Verse installed last week. The one thing I needed was 1 phone line that ran though a Jack that had NO features, ie call waiting, forwarding, etc. This is for my work from home job. Was ensured that the phone was VoiP but would run through a separate jack. Installers came and will installing the service, cut my Jack out of my wall. Told me I didn't need it. Of course, the second line had all the features and when I called customer service to get this disconnected, they had no clue how to do this. After 40 minutes on the phone and loss of hours at work, I finally spoke to someone about having a regular old landline installed for just this one line. Had the installer out in about 6 days, not bad, but unable to work. This guys shows up, but alas, forgot to bring his drill that day. I HAD TO LEND HIM MINE! So anyway he installs everything and it seems to be working okay, until the next morning when I have to work. NO Dial Tone. I call customer service and am told that everything is fine on their end and if they send someone out it will cost me $71.00 on top of the $50 I have to pay to install the stupid jack that they took out!! Called Comcast and they are on there way, but in the mean time I get an e bill from U-Verse and I guess they forgot to mention, that the first bill is for 2 months! Now they want an additional $268.00 from me. This company is a scam!!