They have taken money out of my account that I did not say they could after August 1st, They took money out cause a over draft and wil not pay which will damage my checking account.

They also lost a 600 dollar payment they took of my card.

They claimed they never took it and do not ask for large deposits of that amount.

I had Internet, Home and a Cell and paid a deposit for both phones.

Can someone help they are a big company that are ripping off small people and the poor.

I have dealt with AT&T both in home and with my business, and have had HORRIBLE experiences all around. First, with my home I ordered the DSL Lite ($19.99/month), and I'm being charged for the $35/month plan instead. I work 60 hours a week and rarely have a minute to call them during the work week. Every time I've tried, I get stuck on hold. I was stuck on hold with the billing department for over an hour last time I tried! In addition to this billing error, I couldn't even pay my bill! I tried paying online, but they want you to have a online registration code, which you can only receive by phone (their account, which I don't have a phone through AT&T, just DSL internet, so that won't work) or by US Mail. Hello?!? What's wrong with email?!? I finally was able to wade my way through the hundreds of automated responses to get to an automated message that allowed me to pay my bill. I never could get a billing rep on the phone.

Second, with my business - my office is a small subsidiary of a very large international company. Anytime we have a problem, I have to spend 10 minutes trying to find an appropriate phone number. I never get it right the first time, I'm always given an automated message that goes through 20 options before I get a person, and then that person is in Sales or Texas or small business (we're in large business) and they can't help. Then I'm given the run-around because I don't know our account number offhand and they refuse to give any information. Finally, when we placed an order for a simple jack installation, it's taken a week and nobody seems to know who's working on it or why we haven't been contacted about the status. They won't even give me an order number because it's an existing account. UGH!

I am currently on technician number 8 for my installation and it still is not up and running.

I ordered U-verse instead of comcast. Not sure why i did that, but I did. At&t's system only allows you to have 4 hour windows for tech to come out and 'figure out" what the problem is. WHen an 'insdie tech' cannot fix the issue, they subconstract with an utside agency for an "outside tech" to go to the pole and fix the connection.

THe problem is that the ouside techs don't document what they do, so the next tch has to start from scrathc. I have had these numbskulls at my place 7 times with NO SERVICE STILL!!!

They need to have better communication with their techs because even the ICU dept that takes on escalated cases told me that they are an inefficient company for this type of communication.

The wires need replaced, and they are still bouncing me around from inside tech to outside tech to get me so frustrated I cancel the order, but I am going to make them pay to have all lines replaced, free of charge, andTHEN cancel and get COmcast. I'm paying them back, but first i will use up my free mos. of service being offered. At&t is full of ignorant folk.

When Buying a cell phone from at&t they offered a rebate of $50 and sent us a visa card. I tried to use it at a restaurant and it was declined. At&t adds 20% on to the bill for the tip. You can not use the card unless the bill and the 20% tip come to under $50. So it means when you use the card for under $50 at&t keeps the change. What a scam. These people blatantly lied about this. A rebate and a visa card are two completely different things. The point of doing this is so at&t does not have to give the total rebate. At&t should be ashamed of themselves for purposely concocting a scam. I also own a business and I would never dream of treating customers this way. I have seen many complaints regarding the promotional card on numerous other sites. Shame on you at&t. I think you should rename your company AL&S for A LIAR & SCAM. Anything to make a buck . right at&t. When my plan runs out I won't make the mistake of choosing the at&t scams again.

Something to share and hopefully you AT&T Internet DSL users will look into. After 4 hours of Outlook Express issues and phoning 4 AT&T DSL phone numbers to talk to tech support I learned that AT&T will not recognize Outlook Express anymore. You will be charged a fee for there support. You can pay a fee for one service fee or another choice is to pay a yearly fee for support. AT&T absolutely did not send any of there DSL users letters or emails indicating the change. Now the fun part, call Outlook Express and ask for support. This appears to be a independent company with rather rude individuals. Do they charge a tech support fee? Yes they do. The real question is who rules? By the way, I was able to finally find a solution to my issue and paid myself a tech support fee. You can bet I will write a lot of letters concerning this issue of "use my email sites" or I will bill you. The large companies are forgetting who pays there salaries. Change is not always a good thing.