I called into AT&T today to inquire about my Long Distance plan and charges, and Vincent McCoy (last name could be McCord), took my call.

After he made a comment about treating me as a valued customer and going through some disclaimer, he became very short with me and the tone of the call became negative. I asked him to help me understand why the cost of my long distance plan increased and he told me that it has never changed. I told him that it had and that I was online looking at my bill and I could see that it had. He stated again that it had not.

I asked him if he could pull up one of my past bills, and I would show him that it has changed. He told me he could only go back 90 days. He was so rude to me and was not interested in understanding my questions and concerns, so I just asked him if he could cancel my service or transfer me to someone who could.

He transferred me to Ms. Thomas in their retention dept, and she was very polite and helpful, and was able to explain to me why my Long Distance plan charges had increased. It only took her a few minutes looking into my bills and speaking with me to identify that the increase in LD plan charges occurred when I cancelled my DSL Internet service with AT&T.

It does make sense that the LD plan charges increased b/c I was no longer bundling my home phone and internet, but it would have been nice to know that my LD charges would increase from $4.00 to $19.00. No one ever told me that.

When I asked about speaking with Vincent's Manager, she was only able to give me an email address where I could send a complaint to, b/c there were no notes from Vincent on my account. I sent my complaint to '[email protected]' and will see what happens.

I have got some strong evidence against AT&T network coverage or no coverage details. I have taken pictures from my olympus camera, I am ready to make a lawsuit against AT&T, I have 201 dropped calls iin last two months starting from May 26th, 2010, AT& has very bad customer service, they put on hold for customer for 25 minutes or more, they never accept regrets and does not accept network problems they are now facing. I am sending postal to CEO Ralph De la vega and I would put all evidence into media about AT&T perfomrances. I am ready to lawsuit against AT&T.

I opened up an AT&T cell phone account in Jan 2010 with a so called broker. He calls his company Captain Ron & Associates.
He used my social security number to open this account. Twice in a 4 month period my phone was shut off. He always told me that he would take care of it. In May of 2010 I decided to drop AT&T and go back to my original provider. On June 8th I get a call from Southwestern Credit telling me that I owe AT&T $1500 for my cell service. It turns out that Captain Ron opened 4 additional cell accounts under my name and social security number and never paid any of the bills. All of the bills were sent to his post office box and I never had a clue what was going on. I called AT&T and told them the situation and their fraud dept says that it is not fraud because I gave him my social security number. If this is not fraud, I don't know what is! I have found out since this happened that I am not the only victim in the Detroit area. I place an ad on craigslist and found at least 10 other people that were scammed just like I was. This Captain Ron needs to be behind bars and AT&T needs to learn the definition of "FRAUD".

I am an 10+yr ATT customer service employee. The only thing management cares about is revenue. They don't care about customers. They care even less about their employees. Everyday we are told to do more & do it faster. They are calling representatives in to write them up about how often they use the bathroom! Sorry but we have to take call after call, keep them under a specified amount of minutes, be verbally abused by customers while keeping our cool, & sell something before the call is over. AND THEN COMPANY IS ANGRY BECAUSE OF OUR NON STOP STRESS & TALKING ON THE PHONE THAT WE DRINK WATER & THEN NEED TO USE THE BATHROOM!!! I AM NOT KIDDING. If they could make use adult diapers & not leave our desks ever -THEY WOULD DO IT .

I have had cell phone service with AT&T for many years. Recently, I signed a two year contract for DSL. Before I did that I ordered a wireless card, that was not compatible with my computer. And I was on the phone with customer service for two days and a total of 5 hours to figure out that it wasnt compatible. I sent that card back and signed on for DSL. I was told by a customer service representative at our local AT&T store that I would be elgible for a $100 rebate, then I was told by a customer service representative when I called to ask why I haven't received my rebate that I was disqualified for the rebate. And that I need to call customer service and have them contact the rebate center to have the rebate approved. I called customer service and was on hold for over 30 minutes with no answer to my call. I also made a $100 advance payment on my account that has not been applied to my account and no one seems to know what happended to that money. If this is not resolved by July 8, I will be cancelling all of my services with this company. This is not a good way to do business.