AT&T
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Category: Home & Garden
Contact Information
North Carolina, United States
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AT&T Reviews
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glafferty8
May 23, 2010
Keep Getting Disconnected
I called AT&T home phone service in January 2010 to disconnect my service because of all the problems I had been having. When I told them to disconnect they said they were going to give me a better rate every month. A couple months later my answering service was disconnected and they said I requested it(NOT) when I asked them why my bill was higher now and not lower like they had promised I was told they only agreed to lower it for 1 month. In the last 2 months my Dish NetWork has been disconnected 3 times! This was AFTER I paid my bill. They cut me off on a Monday at 6am twice and this last time I had arrangements to pay my bill on May 23rd. On Saturday the 15th I received a disconnect notice for Monday May 17th. I called on May 17th(because they are not open on the weekends) and asked them about the notice. She said to just ignore it that my arrangement was for the 23rd. The very next day my satellite was turned off!!! I called and they reconnected me. I am so fed up with AT&T. I bet that I will be disconnected again in the morning since I just paid my bill today the 23rd as planned. My cell phone, home phone, satellite, and internet is with AT&T. That is over $400 a month they make off of me. It seems like they wouldn't do any of their customers this way. Does anyone have any suggestions?
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yhbhospitalitygroup
May 21, 2010
Terminating DSL line by error and never come out to repair
AT&T terminated business DSL line by their mistake and never come out to repair the problem.
Our company is using 15 phone lines with AT&T including DSL internet service pack since 2005.
We are moving out to a different physical location, so the account termination request was made early May to be effective 5/27/10 via phone.
All of a sudden, last Friday 5/14/10 at 6pm, we lost our Internet connection. I thought it was just a router problem as usual, so didn’t even think that it was a big deal. On the next business day, Monday 5/17/10, I called AT&T internet support line and after transferring one to another for more than five times (very typical), I finally got hold of someone who can help me with the situation. The agent confirmed that it was supposed to be disconnected as of 5/27/10 but, FOR SOME REASON, it’s been terminated early.
If it’s for residential, it wouldn’t be a big issue, but we are running a business and how can we run the business without Internet connectivity?
I requested to reinstate the account and reconnect, but according to the agent, there is no way to reconnect to the same line once terminated.
The only solution is that they have to send someone out onsite and install it to one of the other phone lines. And….guess what, I was told that the next EARLEST schedule is 5/21/10.
Speechless….. I truly lost my temper at the point. They disconnect DSL line with their fault and now they are saying they can’t send out until Friday for Monday request.
Today, 5/21/10, AT&T tech support was supposed to come out, but never showed up. I called AT&T again and found out they won’t come out today but cannot guarantee when they are gonna come out.
OMG, we are moving out next Tuesday, 5/25/10!!! I am giving it up now. I don't recommend AT&T for any business line.
They are just so irresponsible even though know how important Internet connection is for running a business.
I can’t believe how it could happen…….
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glangston
May 18, 2010
Cancelling service - Store notes incorrectly on purpose
Went to the At&t Store to cancel my account within 30 days. Talked to Christopher and he took back my iPhone on 4/28 and charged me the 10% restocking fee. Said it was no problem and just to call and check with Customer Support to ensure the Activation and Cancellation Fees were removed from the account.
Of course called today and the Account was STILL ACTIVE and the Rep made a note that I had visited to discuss my account. I spoke with Christopher again and he indicated I will have to return to the store AGAIN even though it was their error in order for them to add the correct note.
I have confirmation from my credit card statement oh the chargeback on my iPhone minus the 10% restocking fee. I now have to travel 150 miles back to the store, since I have moved, in order to talk to the bozo who incorrectly entered my note in the first place.
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LeoP89
May 18, 2010
Bad service
I was the contact person for problems with neighbors phone. I missed the first service call as I was gone for 2 hours. I rescheduled and was promised a tech would visit the next the next two days. They did not show up. I rescheduled for the next two days. They did not show up. All AT&T puts money into is sales. It seems when you have a problem (most likely was a previous installer caused) you seem to be on your own.
AT&T service is poor at best.
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Trobelsm
May 17, 2010
AT and T has the worse customer service of any of the phone companies
AT and T has the worse customer service of any of the phone companies I have EVER dealt with. My 15 year old son made a mistake purchasing services for his GO phone and we called them as soon as we saw it on the debit card and they would do NOTHING about it even though they had records which showed the service that he always had gotten and had used no airtime on the service he had purchased. Customer service reps at AT and T shouldn't even be allowed to have the title because they are so unhelpful and don't care. I hate AT and T and am posting bad reviews about them on the internet anywhere I can because I got no satisfaction from this company so I am giving it to myself. Selfempowerment. As consumers and americans we can vote with our dollars that is what capitalism is about. DON'T USE AT AND T. LET'S PUT THEM OUT OF BUSINESS AND SEE HOW BIG THEY ARE THEN!
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BRN77
May 12, 2010
Uverse TV and Internet
Where to start with AT&Ts services, UVERST TV + Internet.
Do not get tricked by slick salespeople in trying the products out for free in 30 days. As soon as the 30days are up they will charge you right away a month ahead of time on a pro rated scale, even though they promise you $150.00 in rewards this money will go straight back to them for your first month's bill.
1. Installation was supposed to be on 3/19/10 between 2-4pm, no one showed up the entire day even though I called them twice!!
2. They finally showed up on 3/31/10 instead to install the goods, installation guy said the signal was weak but it should work...and it did for a while.
3.On windy rainy days, the tv reception breaks up the picture into little squares and freezes up.
4. if you are a serious Xbox live gamer, they promise you downloads of 15-25Mbs but in reality, the installation guy told me he had not seen anyone getting over 10Mbs. A lot of latency on the Modern Warfare 2 game, very frustrating
5. I cancelled the services, and I have to mail the stuff via UPS back to ATT myself
6. Service is crap and just a bad idea overall
7. do not get ATT Uverse + Internet
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Marquise
May 10, 2010
Depost Refun
I called for services in February 2010, I wanted a home phone w/internet after I set up services and paid a $50dollar deposited and was asked to pay $175 for the internet I was given a date of activation. However, I never received the phone or the internet services. Week after the week I called asking someone to fix the problem, final I got fed up and told them I didn't want the services, and I wanted a refund of my deposits money. However, it has been 3 months and I still haven't received any money.
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Mogilane
May 6, 2010
The worst comany ever
They gave us a plan saying that we only had to pay 326 dollars a month and saying that we had free texting and we could have calls at anytime. but then the bill came at $600 per months and they where saying that we didnt have free anything and that its all are fault. there hiprocrates and they lie a lot i hate them.
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Jpatrick1952
May 5, 2010
Corporate policy
I have repeatedly received unsolicited and unwanted pornographic and/or profane video text messages from an AT&T customer. After the first time I texted them and told them not to text me. I have received more of these texts. Yesterday, I received one with my 11 year old grand daughter sitting next to me. I called AT&T customer service and they said that there was nothing they could do even though I used the offending party's AT&T number to get into customer service. To call the offending party was, according to corporate policy, an "inappropriate customer contact"! It is okay for the AT&T customer to text pornography and profanity to people they do not know, to include children. However, it is "inappropriate customer contact" for AT&T to contact their customer and ask them to refrain from texting unsolicited and unwanted pornography and profanity. I always thought pornography was not meant for kids and public display. The customer service representative, after conferring with her supervisor, suggested I call them or text them on my time and money and once again ask them to refrain from this behavior. I suggest that AT&T condones this behavior. If they are not part of the solution, then they are part of the problem. At that, I told them I was turning this over to the Tacoma Police Department in a formal complaint.
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Farginalle
May 5, 2010
They are telling me that my bill is $10,663.44 for two months of service because of toll calls
Right now I am working on a dispute with AT&T as they are telling me that my bill is $10, 663.44 for two months of service because of toll calls...
Seriously, I have one little phone that I use for my dial up...regardless of the fact that the lady at AT&T that I spoke with yesterday, told me that my account was never flagged!!!
VERY frustrated at the moment!!!
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