My bill is past due because I do not receive the bill. I have tried calling but I’m always transferred to somewhere where the phone is not answered. I just spent 1 hour on the phone trying to resolve this issue. I keep calling back and the last time I asked for a supervisor and again I was placed on hold and no one ever answered. They are a phone company that does not answer the phone. How moronic is that.

I have a history of horrible service from AT&T. My Pac Bell phone service was once hijacked by AT&T and my bill was much higher. I had a time getting my service back and getting my bill reduced. I currently live and have a business in an area that only has AT&T. What happened to breaking up the monopolies.

We called Southern Bell(AT&T now) on Nov.1 2007 to let them know we were movingfrom 6231 SW 164th Path, Miami Fl 33193 We wanted to know how we could retain our ph# 305 388 9900 & retain use of my email address. We were moving temporarily to Homestead Fl, until march 2008 when we would then move permanently to Coral gables Fl. We were told to put the acct in suspension of some kind & pay a lower mo. rate. In january 2008 we found out that we could not retain the ph # due to the location of the new address, in Coral Gables we could not retain the 305 3889900 ph #. So we asked Juanita Ardilla, the supervisor from So. Bell we were dealing with, to give us a refund for the $'s we had paid and to cancel the internet service. In the meantime they cutoff the phone & internet services at the new owners at 6231SW 164 Path, Miami, our previous address. In March of 2008 the bldg. we were hoping to move for was not ready, so we moved to N.J In October 2008 we moved back to Coral gables Fl. In February of 2009 we received a statement from AT&T for monthly Fast Acces & Fast Access DSL Xtreme internet services. Come to find out they had been billing us monthly & sending the bill to 6231SW 164 Path, Miami, the home we had moved from Nov. 2007. AT&T then submitted the bills to the Homestead addres, from which we had moved in March 2008 We spoke on February 13, 2009 with Mr. Bush and Ms Arlene explaining the above issues & both told us they or someone would be calling back in 7 to 10 days. This is May 10 & we just received another statement from AT&T, now we owe according to them $761.74 We did pay the charges for Nov., Dec. 2007, & Jan 2008. We have not received any internet fast access services since Nov. 2007 & AT&T continues to bill us. No one has ever contact us from ATT other than by continued monthlu bills. Don't you think that by now they should have at least turned off the service for non payment? And yet they continue to bill for fast internet service. We are frustrated by their actions & inactions, perhaps they even have reported my credit for non payment. Perhaps is time to get an attorney or the media involved.

at&t has billed my cell phone $3.99 for 10 months for pictavision and my son's phone $9.99 for 12 months for "AT&T Navigator with Promo" without anyones authorization. I have not been checking my bill close enough. they have cancelled the subscriptions but have not refunded the money!!!

AT&T provided great coverage for me for several years in Dallas, TX. I relocated to San Diego and upon arrival 3 people on 3 different types of phones and 2 service plans with AT&T could not hold a phone conversation in my new home for more than a minute or two. The service continually dropped phone calls.

I eventually purchased a magic jack so that I could place phone calls to companies that I knew I would be on hold with because I could not make those types of calls with my phone.

I contacted AT&T and at their advice I purchased a $200 micro cell tower to provide an internal signal. The problem with this is that my service was strong, it was however intermittent and unreliable. When the Micro cell tower senses that you are in the presence of a good signal it releases your phone call from it and puts you back on the wireless service, which in my case constantly failed and dropped calls.

I finally made the decision to switch providers and contacted AT&T about my problems again and asked since they had no solution for my phone to work if they could help me with the cancellation fee.

I understand that it is a contract however their side of the contract was to provide phone service which they are not. There answer was that I was given a 30 day trial period when I first signed up so as a customer if you ever move into an area where coverage is not good they will not take any blame for their service not functioning properly.

As a business owner I recognize when my company has done something wrong and I make every effort to help out a customer. AT&T had no interested in helping me with the excessive contract fees, providing any discount for them, or obviously ever having me as a customer again.

On April 16, 2011, my iPhone 3GS was bricked. I called AT&T, who said I was still under contract for the data/phone plane, and had to upgrade my phone to the iPhone 4. However, because I was not within 3 months of my two year contract, I had to pay $199 for the iPhone 4, plus $200 to renew my contract. I told AT&T I had no intention to renew any contract, and that I wanted out of my contract. I was promised my Customer Service David Dupey on 6/03/2011 that I would receive a check in the mail for $84.93, since AT&T customers always pay one month in advance for service. In my case, I had paid for service from 5/01/11 - 5/31/11 on my April 3rd bill.

I was also promised a call back from a manager on June 14, 2011 with a followup email. Not only did I not receive a phone call or email as Mr. Dupey promised, I was told AT&T does not pro rate for the month not used. The CSR argued with me even though I told her when I signed up for service on 12/28/09, that I was pro rated for two days of service for 12/30/09 - 12/31/09 then charged one month in advance for 1/01/10 - 1/31/10.

I also spoke to a Jackie Delia, and her manager, Leanna Thomas, who told me the Terms and Conditions had changed since I signed up as an AT&T customer from Verizon. And that the terms clearly state no reimbursements for pro rated service, even though AT&T can pro rate to start a service.

I switched over from Verizon to AT&T solely for the use of the iPhone. I suggest to those interested in the iphone to sign up with Verizon, or if you want to use AT&T service, do NOT sign a contract, but buy a new or used iphone on ebay or Amazon without a contract. Pay month to month. The service at AT&T is lousy, and they do not have dedicated staff to help with mobile services like Verizon has.

NEVER GET INTO A CONTRACT WITH AT&T. They will change the Terms and Conditions on you. I also suggest you file a complaint with the FCC, and join another AT&T class action suit for iPhone users.

AT&T sucks! Merging with T-Mobile will hurt T-mobile's customer service base. AT&T has lost many iPhone users to Verizon, even though AT&T states you cannot surf the web and talk at the same time. Quality of service is important, and Verizon's customer service and network is the best.

Ba Bye AT&T. So happy to be out of contract with you, and I am never going back!