Called 3 times to request final statement for a disconnected line. On the 3rd time they said there's been a mistake in the billed amount, and would mail me the adjusted amount shortly. Never got the bill and now there's a debt collection letter in my mail box for the incorrect amount!

When I called the 4th time to inquire about the debt collection letter and ask for the statement to be sent again, AT&T says I need to pay $6 for the statement!! I asked to speak to the manager and was put on an endless loop. I called again and was either hanged up on or could never get through.

This is not how you treat a customer who just wants to see the bill and make a payment. Are we supposed to just pay the amount we are told to and not even look at the bill anymore?

My at&t install has been an absolute nightmare! I had someone call and offer me uverse for a great rate if I got all 3 (internet, phone and tv) through them. I agreed and signed up. When it came to the install for some reason they told me that uverse was not available and that they would install regular at&t till it was available. I agreed to that as they didn't mention any restrictions or requirements. The first installed was direct tv. After that was installed my internet stopped working and also my phone line. They managed to get my internet up and running after numerous calls and complaints but I had no phone service for over 2 weeks. To get my phone working they switched me to uverse which was available in my area all the time. They asked me to return the direct tv equipment and switched all my services to uverse. I had to do that in order to get the rate they offered me. My next credit card bill had a $480 early termination fee and $86 equipment charge from direct tv. I was horrified and called and emailed my contact at at&t. (Each time you call at&t be prepared to be on the phone for a couple of hours before you get any resolution.) They assured me that this was a formality and that my money would be refunded. I have an email trail assuring me of the refund. Since my next months bill didn't reflect the refund I called direct tv who told me it was being processed. I waited another month and when I saw nothing I called direct tv and they informed me that there was no refund due and asked me to file a complaint. That didn't help either. When I email my contacts at at&t I get no response. Don't ever get at&t, their service is the worst.

As a our contract AT&T was spouse to sent me my rebate credit card, i sent them my document and they said to me I wasn't eligible? what is that mean? what should i do get my rebate? i want to my rebate.

They say we owe AT&T 933 +- dollars, but the debt belongs to our son, they have it filed under my husband's social. I have spoken with Rico Griffin with AT&T and he assures me the debt was assigned under my son's social. My husband and son have the same name and are Sr and Jr. Franklin Collections argued with me and will not do anything, but we never lived in that area, we moved to AZ in 2006, Rico at AT&T shows the debt under my son's number and he also says they don't even use this collection agency. These people need to be stopped NOW!

I finally canceled my AT&T home phone and High Speed Internet service, because it didn't work half the time. I often had no dial tone and when it did work, the DSL was slow. Worst of all, I have found that AT&T customer service reps make up new lies every time I call. After a month of calls with service reps assuring me that I would get a prorated credit for the internet service, since I canceled two days into my billing cycle, they told me today that they don’t prorate internet service. The supervisor could not point me to that information, she “just knows that it’s true.” I guess that should be good enough. I looked through my Terms of Service and it does not say any such thing. The supervisor would also not give me any contact information for anyone in charge of this operation. Their behavior is really despicable. If anyone can recommend a company that aren’t incompetent and/or liars, I would like to hear it. I am considering canceling my cel phone service because I hate AT&T so much.