For six hours today, I was given the run-around for a phone defect not caused by me. I went to my local AT%T store. They told me to call a warranty number. I called the warranty number; they told me to go back to the store. I went back to the store. They said that they can see the notes by the warranty representative but would not help me. In essence, they told me that there was no truth in what the warranty department had written and told me. I told them that all of the departments were under one company: AT&T. AT&T needed to work out their employees and their loyalty to the divisions within the company. The manager offered to drive my phone to a repair office in Snellville and temporarily replace my PDA with a $40 phone. What an insult! Those people thought my concerns were a joke. They made me wait in their store for one hour before putting me on the phone with someone who was sending me a new phone. But!!! This person wanted to charge me for sending the phone. Remember--the defect is not because of me (no dropping, no water damage, etc.). I began to cry right there in the store. I called customer care to cancel my service. They offered a credit for the shipping fee, but by then I was fed up. Customer service transferred me and refused to give me direct names and numbers for the "managers". They said they could only provide an address. This address is located in North Carolina. I was to write a complaint to this address, address it to noone in particular, and expect a response. After sharing this concern, one of the "managers" gave me an area manager's number. I left a message, but I was told that there was no guarantee I would be helped and the manager is one of 300 and could be on vacation.

Someone help me! I have referred many co-workers and family members to AT&T. I pay over $100 per month for my service. I can not believe my service and time is not important to them!

I am sorry, but the problem was not resolved. I am still getting charged $40.00 for High Speed Internet that is not working. The connection is till slow. Poor service and way to do business with a customer that has been with you for almost 8 years. THE TICKET AND REPAIR HAS NOT BEEN COMPLETED.

You sent a telephone technician to do the work of a computer.
I have tried your so call Center for self help, and even that site does not work for me.

I will be changing to another carried very soon.

Lidia Guaschi Forrer
817-684-1666

On my February home telephone bill from AT&T, I noticed that my total bill was somewhat greater by about $32.00 from usual. Since, I do not have any service from that company that will produce a variable bill, I went to look at the bill on-line. Here, I am charged $29.90 plus taxes by a company called Enhanced Services Billing Inc.(888 298-3724). I dug deeper into the bill and found the amount has been billed on behalf of EMAIL DISCOUNTS, LLC (800 410-5781). It is some "monthly charges of $14.95" twice, plus taxes. No mention for what service, either. I called At&T at their customer service number and inquired about it. As per them, they do not know what it is, they will take it off for this month, but, will not put a block, as I asked for, for any company that want to charge me for whatsoever! I also have to contact the other company that is billing so that I am not charged again! They will not do anything about that! I told them, you are the one who is billing me and I did not ask you to send me a bill for another company. I also asked if they have any proof of something I ordered, which they were claiming I did. No, they did not and they do not care to either. So, now the hassle is mine.

I called the company, Enhanced Services Billing Inc. (888 298-3724). What I found out is amazing! On the internet, they ask people to fill out a form with their telephone numbers for some prizes (I do not know even if that is true!) and then start charging them through companies like AT&T. The person answering the phone did not even have my name, just the telephone number. Wow! What a business concept! Just get a telephone number from the Internet, find out which company it belongs to and start charging! The customer service person immediately took my name off the list and blocked the number from future billing!

This seems to be 'Win-Win' game for both AT&T and Enhanced Services Billing Inc. They probably have a contract with AT&T for billing plus some Customer Service handling, and 'whoa', they have a business of billing millions of people for $30.00 every month! I understand, 80% of the people billed, will catch it and ask them to take it off the bill, but, there will be another 20%, millions in number, paying Millions of dollars for 'No Service' and AT&T will not promise they will not bill you for these rogues and you are at their mercy! If you do not notice and fight, you pay! Isn't it illegal? May be not, because, they will take it off, as soon as you ask them! This is a great way to rip you off if you are not watching and for you, there is no protection of law from them either!

I was told when I bundled my service i was getting a discount on my Direct Tv. That was a couple of years ago and I have not gotten the discount yet. Every time I call to complain there is a new rule.

refused to refund an old lady her modem price. she is 70 years old. they said she waited to long to ask for it