Do not believe anything AT&T tells you. If you do you will be very surprised when you get your bill. I got screwed before I knew what was happening. Now I am a disabled person on a fixed income that has to rely on my phone but thanks to AT&T and their lies I may not have one for long. I switched over to the so called bundle package to save money and boy was i surprised when I got my first bill which was over $300.00. Only God can help me now becauseHe is the only one who can defeat saten aka AT&T.I was told I would get a $325.00 rebate but so far all I have coming is $125.00. I want to know where my other $200.00 is and will I ever get it? I am going to have to do without my medication to try to pay this bill.

I closed my AT&T phone and internet service account after 6 years of excellent service provided by AT&T. This is where the trouble began. I forgot to remove the autopay I set up online before I cancelled service. When I realized it I called AT&T and they said no problem, they would stop the autopay and send me a final bill for me to pay by check. They stopped the next autopay, but never sent me a final bill and just took the final bill amount out of my checking account which included an additional charge that was not clear to me. I called them and after being transferred around at least ten times, and hung up on, I finally got someone who said they could help me, but wanted to know if they talk to me about other options available to me from AT&T. I SAID NO. They wanted an alternate phone number on me so they could call me to sell me new products, I SAID NO. I just wanted to find out what the extra charge was for and make sure there would be no more debits against my checking account. My internet billing cycle ended on 5th, and I cancelled on the 9th so this made me responsible for the entire months billing. When I cancelled I was not told this. Apparently it was in the original agreement, but it would have been nice for them to remind me of this when I cancelled. NO MORE AT&T FOR ME!

I am having the same problem, with AT&T i ordered the phone bundle and got a total different Bundle, they was charging me for services i didn't even order, when i complained to them and told them to take it off my bill they still charged me again for this service the next month and the next month, i originally ordered the phone service with internet only for $68 a month and they were charging me $192 for one month bill, finally i had to tell them to discontinue all together. I am contacting people with this situation, because I am planning on a possible class action against them. They are overcharging people and making them pay these bills regardless and it's not right. Why should we pay for something we didn't ask for. Any one having the same problem my email address is [email protected] if you want in to contact me.

I had a home land-line through AT&T for several years. I only used it for dial-up internet service, and my internet was through a different company. I had the cheapest basic service through AT&T, all I had was a dial tone. I used my cell for phone calls, which I had through another company as well. My bill was less than $25 per month from AT&T. In mid-November 2008, I took advantage of a bundling package from my wireless provider and I purchased a cellular modem and wireless internet through Alltel. Once it was up and running, I called AT&T and cancelled my land line. When I got my bill, it was for the entire month of November. No big deal, but I didn't see anything about a cancellation so I called AT&T. They said they had no record of a cancellation, so they supposedly cancelled it at that time. I told them to send me another bill noting the cancellation. A month later I got another bill for 2 months of service. Again I called, again there was no record of cancellation of service. They supposedly cancelled it at that time. I told them I would not pay for December, but if they would simply send me a bill for November I would pay that. A month later I received a bill for 3 months of service. I called them, raging mad, and I told them I would only pay for November, not December or January. I told them that they could check their records and note that the line had not been used since mid-November, because I haven't had anything even plugged into the phone jack since then. I also told them I would pay for November if they sent me a revised bill only charging me for that month. Instead of trying to resolve the matter, they turned it over to a collection agency and now they are threatening to sue me for $75.

I am frustrated by the fact that when away from home I try to access my account on internet explorer and I get the switch to ATT Yahoo screen without any way to switch to my regular att High speed account, I am on the phone now for 40 minutes trying to get customer service, Very shortly I shall switch to another provider.