AT&T
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Category: Home & Garden
Contact Information North Carolina, United States
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AT&T Reviews
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tom mathew
January 18, 2010
bill
I was with at&t for lone time and I transfered to vonege on october 14 and I confermed with vonege and they gave me the purchase tiket and I made phone call to UK on october 20th and I got a bill for $169 for one call and I can afod to pay and they are not right.
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Mary Moon
January 16, 2010
Reward Cards
AT&T promised me a total of $200 in Visa card rewards when I signed up for the DSL internet service. I have 4 services with AT&T: phone, cell, internet and Direct TV.
I received one $50 reward card. The web site "getmyrewards.com" would not allow me to do anything. For over a year it said "reward being processed". A Class Action law suit would probably skae this HUGE conglomerate into keeping it's promises.
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onlinecorp
January 16, 2010
TURNED OFF SERVICE
I had a problem with phone, it was not rolling over to my second line. So, I called Virzon who I have my service with, they sent AT&T because appearently they sold my service to them. They came to my office 4 times and failed to repair the trouble. Finally, I hired a private phone contractor who fixed the issue in about 10 minutes.
I pay each month for inside repair, so there should have been no charges for their on-site visit. Besides they did not repair the problem.
AT&T charged me $166.95 for on-site service on my Oct 2009 bill. I called an explained all this to their billing dept and they said they would issue a credit. The next month ... instead of crediting the amount ... THEY CHARGED ME $166.95 again in Nov.
Again I called and spoke to them, and they said they would credit the amounts, and instructed me to only pay the balance of $177.56 which I did on Dec 12.
On friday Jan 15th ... without notice ... AT&T disconnected all my buisiness lines. After 3 hours of being shuffled around both Virizon and AT&T I found that they disconnected me for NONE PAYMENT OF THE CHARGES THAT THEY WERE SUPPOSED TO CREDIT.
To add insult to injury ... they could not turn back on my service until MONEY ... 4 days later !!! Virtually putting me out of business for days, and my clients receiving a notice that we are no longer in business.
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WHW
January 12, 2010
about over amount due
I have complained to the company about not being able to pay more then the amonut due. The online service & automated service will not let you pay more then amount due on bill.
I would like to know why?
I always have to talk to someone at the company to get my bill paid. It is a great inconvence for me to sit and wait for an operator just to pay my bill.
I do this incase I have an emergence and cant pay sometime.
Could you please let me know if you can pass this on to someone and have them change the programe in there system a bit to accept more then amount due.
Thank you
William H. Waldron
361 Smallwood av.
Ft. Pierce, FL
34982
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DanD12
January 12, 2010
Unauthorized changes
After having an account with AT&T for the phone # 404-636-4094 for 9 months, we were faced with a BAD situation. The person who had the number over 15 months age was able to call AT&T and hijack the number.(Note, the person is a family member, but not authorized on our account)So, after 9 months of paying for services, without warning, our account was CLOSED, INSTALLATION THAT WAS SCHEDULED WAS CANCELLED, AND AT&T DID NOT EVEN NOTIFY US!!!When I called to get an explanation, I was told that they could not discuss the account with me. I could not believe how they blew me off. They have cost me thousands of dollars (sign, business cards, and flyers) not to mention confusing the public. How irresponsible!
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DanD12
January 11, 2010
Bad service
I am at my wits end with AT&T. If It wouldnt cost me so much for another phone with another company I would boycot them.
On Dec 7th, I purchased a pantech impact cellphone. I paid almost 400 dollars for it. After I took it home and started to enjoy my new investment, I noticed it wasnt letting me pick a ringtone and change it. After putting it off a couple weeks, but still within my 30 day warranty, I went back to the dealer where I purchased it.
With alot of calling the tech support and replacing the battery and such, they determined the phone was defected. The store didnt have one so they said they would pick one up and call me within a few days. They never called, I called them after 4 days and the guy i had done previous business with said he would have his manager call me about the phone. He never called. Yesterday on fri, I went back to the store to get my new phone. The salesman, for one wasnt all that friendly, but he pulled out the new phone and proceeded to take the battery and my sim card out and put it in the new one. He noticed that my little white strip by the battery was pink, meaning some kind of water damage.
He then said because the water damage policy supercedes anything else, they could no longer replace my phone.
I think this is a little unfair. I was promised a new phone BEFORE it got water damage. If that stupid little strip wasnt so close the edge of the back cover, it probably wouldnt have been pink. One drop gets in there and it changes color. It doesnt mean the phone is damaged.
So now, I have a 400 dollar phone that I cant set ringtones to AND a phone with water damage.
I did call them at 611 and talked to a rep, but he was useless and just said that if thats what they told me at the store then thats the policy.
I dont think its unreasonable to keep your customers happy.
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Abbat
January 7, 2010
Poor customer service
I got my $50 rebate for the modem. Thanks AT&T! Now where is additional $150 that I was promised by your sales person for signing up for DSL Pro? Oh, wait...he was lying. It's only going to be $100 additional says the next sales rep. Oh, wait...I didn't see any more rebates online in my account so I called and was told I would have a $100 rebate added by a third rep. I went online and had a $100 credit--Yippie!...but wait...I'd have to sign up for two additional services. Thanks AT&T DSL Prom but I wouldn't get additional services from a company that LIES to me even if you paid me to have them. I will call again and again until I get AT LEAST WHAT IS PROMISED ON YOUR OWN WEBSITE. Folks, don't believe a word they tell you. Evidently their corporate policy is to lie to their customers. I am still waiting to hear from their "supervisor" so I can make a formal complaint for the lies I was told by the original sales person--that the only service AT&T offers is $35/mo. I will downgrade my service to the $25/mo and in 10 months I have my $100. Then I'll up grade and maybe get another "rebate"...Hah, hah, HAH! Thanks AT&T for living up to your reputation of poor customer service. You didn't disappoint!
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Gliss
January 5, 2010
Overcharged
I am no longer an AT&T customer and never will be again. Had trouble from the day of placing my order and it hasn't stopped since.
I Was promised the moon and the stars for signing up with them and given all these "great deals". I called back the next day to verify some information and was told that no order was ever placed even though I had a confirmation number and a install date. I was then told that I didn't qualify for half of the things I was promised on my first call. I went ahead with it anyway, and to my surprise I was charged over $100.00 for them to hook up a new line to my apartment because the existing ones weren't satisfactory to the technician.
I was also told that my bill for internet and phone service would be between $50.00 and $65.00 a month. What a joke. Every bill I have received this far is over $150.00.
I have since canceled my account with them and called just now to verify that they wont be taking any left over charges out of my bank account, only to be virtually attacked by some accounts receivable lady, who treated me like a criminal because I stated that I have not gotten my last bill and would like a copy before I submit my last payment. She was almost to the point of yelling at me over then phone accusing me of lying about not getting my last statement.
If I had known what AT&T was really like, I would have avoided them like the plague. Never again will they get my business, and I urge people to not go down this horrible twisted path.
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Scio
January 5, 2010
What a nightmare
What a nightmare! It is now the 5th of September and I have a letter from them stating i was to have serivce since August 25th.
I spoke with EVERY department only to be told there were 2 mistakes on my account which I would have to call another department on another day to resolve.
This went on for 4 days, literally 8.5 hours of phone time, most of it on hold. Finally, i demanded a supervisor, who hung up on me and when i called again pretended not to be there. A second supervisor was able to help me turn on the service that same night, even though 4 previous ATT employess at the same number had told me that would be impossible. He then had no explanation for the trouble and of course, i would have to call back another day and speak to someone else to get that issue addressed.
This is not over. By far the WORST experience i have ever had. Please do yourself a favor and avoid this company at all costs. When i mentioned this problem to my workplace, they laughed and said "good luck" as AT&T is notorious for abysmal assitance.
Pitiful and painful.
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bbby1000
January 5, 2010
direct tv account sales
When I ordered a life line at&t phone line to be installed to my residence, The salesperson from at&t told me that I could get a direct tv dish service added WITHOUT any contract for 12 months at $29.99 a month and could bail out of my contract at any time if not satisfied. From day number one direct tv sent a tech to my house and improperly installed the system pointing the satelite in the totally wrong direction in the sky and when i recalled the supervisor at direct tv they sent another tech who properly installed the system and when he finished he asked for me to sign a installation form showing that he installed certain equipment when i told the tech, I don't have my glasses...is this all that I am signing for cause I can't see. And the tech misinformed and lied to me and told me yes that was all. Come to find out... on the back of the work order was a contract that was snuck in and I was not told I was agreeing to any such contract and that I was even entering into any such agreement what so ever. The company underhandedly duped me in to a unwanted service contract for 24 months and when the receiver went bad and a remote went bad and a second receiver gone bad also then the tech tore the back of my VCR out and tried to smooth it out by saying he could rewire my VCR with RCA patch cord which I don't wish to have, can't record shows, ect...I called Direct Tv to disengage the services cause I was totally unhappy and they told be over and over no matter who I spoke with that AT&T misrepresented their company with such lies that I wasn't entering into a contract and that when I signed the service contract upon installation I had signed a 24 month contract that I DID NOT AGREE TO ENTER INTO. I had been duped into a contract I TOLD AT&T I did not want and was not agreeing to... then Direct TV acts like they are holding a gun to my head and forcing me to stay in that un wanted contract they duped me in to and lied about. That's a real crappy way for a big industry to do business. if I didn't want a contract and made it very very clear not to enter me in to one... they should have done the right thing instead of forcing me and crooked handedly forced me in to. Please pull the sales call from AT&t and listen for yourself where I specifically told the rep I wasn't agreeing to NO CONTRACT as he had told me from the start that I would not be getting into.. and contact Direct TV and cancel my account immediately... without any further charges what so ever added ... I can be contacted at 704-712-8099 or 704-825-7886 my AT&T land line...Please help as soon as possible. Robert Howard Stone III at 106 Riverloop Road Belmont NC 28012
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