We moved and disconnected our house phone line in Sept. 2009. AT&T is still billing us for long distance access and taxes for a phone line that is disconnected. I feel like I'm being ripped off by AT&T.

i recieved a text on my phone about checking my email on my home pc, it told me it was free, now i getting a monthly charge $21 on my cc, can't seem to find where to cancel it, any help would be appreciated

Never use AT&T for any kind of phone service. My landline has been a nightmare from start to finish with AT&T. I ordered a long distance plan that was supposed to $30.00 per month unlimited as I was told over the phone. It never took effect and I was stuck with the huge long distance amount and there was no note made by the order taker that I had ordered the plan. So I was screwed. AT&T sucks

My wife and I ordered phone service and DSL internet service from AT&T. They upgraded the Express DSL service from $20 month to DSL Pro $30 month. We received in the mail a confirmation letter. At the top of this letter is a phone number to call if the ordered service is not correct. My wife called to let them know that we should have the Express DSL service. They gave her such a run around, tried to sell her TV service, said she would be transferred to another number and then asked for a transfer code and were so uncooperative that she ended up in tears. They have made it nearly impossible to correct their error. We will end up paying the extra $10 because it is not worth the aggravation, but as soon as we can cancel we hope to find an honest company

Everyone is writing reviews on all of these companies about poor customer service. Well I have another one to add. I ordered AT&T DSL along with basic local phone service back in January. They came out hooked it up and I was all excited to get home and use it. They left a note on my door that they needed access to my apartment before everything would work. I contact their support to schedule a time that they could come out and complete it. The technician notified me they did not need access to the apartment. I said alright and tried the DSL no luck. I went out and purchased a phone specifically to test my phone line after a few weeks of working. The line was dead. I called back they said everything looked fine and to check with my complex to make sure they didn't need to hook anything up. I verified this we the main office, but wasn't able to contact AT&T for a few weeks because I was out of town. I called back again and just told them I just wanted to cancel it. They said that is fine, but you owe us $160 between the modem that I purchased (which I was never able to use), the phone line hook up, (which was never hooked up), and the month that I had the service for(which was never hooked up). I asked them if they could verify on my record that I had never made any phone call or had any data transferred across the line. They did this, but said because I was in contact with the DSL support instead of the phone support that they would unable to refund any of my money, but that they could send a technician out for $90 more dollar. I was never notified by the DSL department that I should contact the phone department even after I discovered I had no dial tone. I was basically told that the DSL department does not have the right to tell me to contact the part of the company that handled the phone. They weren't authorized. I asked to speak with a supervisor as this make no sense to me and they said there was not one on duty. So basically I got the shaft on the money and never got to make a single call. I purchased an I-Phone today which I will be returning tomorrow and canceling any contract I have with anyone associated with AT&T.