AT&T services is totally sucks. Recently purchase AT&T services from the AT&T corporate store. Within 24 hours I return the phone to the store and ask the reps to cancel my services.
after 10 days I received a bill from AT&T for $880 dollars for the cancellation for the services. Per AT&T’s terms of service: If you cancel your AT&T service within 30 days you do not have to pay an early termination fee; and if you cancel within 3 days you get a refund of your activation fee. So where is this bill generating from? I called customer services to find out what happening here. They do not have authority to make changes to this account they have open a tickt to some department to readjust accout. It has been few days still have resolved it.

Do not buy AT&T services.

All I wanted to do was buy a new phone, a ruggedized Rugby model. I told the AT&T store agent I wanted no changes to my account services, only a new phone. My account was crammed with many new charges and features that I did not authorize, request, or want. When I called to get this corrected the phone agent stated that I would receive a credit for the unauthorized charges. That did happen. However, the features were not removed. On the second call I was told the features were removed and I would be credited for the overcharge. Nope. Third call was today. They left data charges on the account. I have called repeatedly begging AT&T to just put my account back the way it was before I bought a new phone. I can only hope that after a lot of waste of my time it is fixed. But this is not the first time exactly the same thing happened. EVERY SINGLE TIME I've bought a new phone this happens. Therefore, it seems to be the company's policy to cram services their customers never asked for, did not authorize, and did not want. And that's just my cell phone account. Many horrible customer service issuse on my business accounts as well. AT&T is a horrible company to deal with. I'm looking for alternatives.

I completed and cancelled my contract of 3 years with AT&T in July 2008. In November I received an invoice for over $600. I immediately called and sat on hold. When a person finally answered and reviewed my account they noted that I had completed my obligations to that contract The mobil number on the account had been assigned to another person in another state. They said they would look into this matter and get back to me within 3 business days. I finally called them back in January 2009 to find out what was going on. AT&T again assured me that they would look into these unauthorized charges and get back with me immediately in order to keep the bill from going into collection. I have had no luck in the contacts and they eventually turned my account over to a collection agency for over $1, 000. If anyone else has had this problem with AT&T please contact me. After repeatedly informing the collection company that they were phoning my office and to quit I am still getting phone calls from them. I would like to take this to court if anyone is interested. I believe we would need to present a class action suit.

LInda

On Oct 1, 2009, my fiance and I decided to re-establish home phone service throug AT&T. Because we have no home phone, I had to call from my job to have everything set up. I explained that to them and they had no problem speaking with me even though the billing was to be in my finace's name like it was when we had service not 8 months ago for four years. The customer service representative informed me that a credit check had to be done on my fiance, this was fine as we knew what to expect because we had been through all of this before. Once the credit check was done, we had to send in $44.00 for a deposit (that we would receive back after a year of I guess "successfull bill payments"). They mailed us a deposit letter and application to fill out as to what kind of service we wanted, the amount of deposit needed, and kinds of identification/verification needed to be sent in. We had to send in a copy of his identification, and something with his physical address on it, which we chose off the list, to send in a copy of our lease agreement that had been notarized. We sent everything in, and waited. After about a week, we called the company to see if they had received our payment. They did, BUT, he forgot to sign a portion of the application, so they sent everything back. We received our little packet, took out the application and saw that, yes, he forgot to sign the part authorizing AT&T to call our long distance provider and switch us to AT&T. The fact that we checked that we did not wish to have long distance crossed my mind as did the fact that we have no home service to switch from. Well whatever, we signed the crap and sent it back and waited. After 2 weeks went by, called on Sat, Nov 7 to see if they received the payment and NO they did not but as soon as they did, they would call our contact number and let us know what day the phone will be cut on. Monday, Nov 9, I check the mail and there are 2 envelopes from AT&T. One was kinda thick, so I was already pissed. The first one I opened is a letter saying that my fiance did not send in enough identification/verification to complete our request so service is denied. On THE SAME letter there is also a paragraph that AT&T based their decision on his credit report from Experian. OK, I thought that was why we had to pay a deposit. Now the second, kinda thick envelope, can you guess what that was? Our application along with everything we sent to them along with a letter telling us that they discovered they do not offer local home service in our area! When I called the very first time, I had to give our zip code to make sure that we could get the sevice (and like I said earlier, we were customers for four years up until 8 months ago). First thing I try to do is get my money back for the money order, but of course the woman at the gas station where I bought the thing wouldn't take it back because I had already filled it out to AT&T (something of which I have done before but for some reason this time she wouldn't do it) so the next thing I did was called AT&T to try to make some sense of this. I was put on the run around by 3 different peopole one of which was a supervisor named Clyde. No one could give me a straight reason as to why our application was denied after being told that we would have service once we did everything asked of us. I am going to call corporate on this matter because in the month it took for them to do all of this, I could have been looking else where for service. If anyone has any ideas on what else I should do, post them on here, I WILL read it!

I installed an AT&T internet card in December. I began having problems with it immediately. They replaced the card and the new problems developed. the connection was very slow, and I would be shut down over and over while trying to use the internet. It required that I reboot, sometimes several times. As well at least 2-3 times a day, it would claim no device detected. I have spent probably 20-30 hours on the phone with their tech support and during that time my computer simply lost a tremendous amount of files. These included every picture that I had stored on my computer from the only pictures of my deceased dad to grandkids pictures from the last 12 years. Yesterday I spoke with a rep who worked with my computer and I for about 2 hours and then we agreed that they would call me back this morning at 8:00. By 8:30 I placed the call since they never followed through. I got someone that kept me on the phone working with the computer from 8:30 to 10:30 and the only thing that was accomplished was to take it back to the same place and settings that I had originally when the problems began. When I asked what she thought this would do to help, she said that I should have told her about all the problems. (She forgot that she had told me at the beginning of the call that she had read all the notes so that she knew what had been done previously) Then she wanted to start all over again. At this point I asked to simply be let out of my 3 year contract. Needless to say, she was unwilling to do this even though, the device and their "tech support" have destroyed everything important on my computer and the device forces me to spend more time on the phone with tech than on the computer. Her only response was "Well what do you want me to do?"

DO NOT INVEST IN AN AT&T INTERNET CARD. YOU MIGHT BE LUCKY AND HAVE A GREAT DEVICE, BUT THE POSSIBILITY OF WHAT YOU CAN LOSE FROM YOUR COMPUTER AND THE HEADACHES THAT I HAVE EXPERIENCED MAY BE IN STORE FOR YOU.