This store used to be an Edge Wireless. It has transitioned to AT&T. I waited for a while to transfer my plan over because they are always very packed with customers. I have gone into the store 5 times in the last month and each time there is over an hour long to wait just to talk with someone. Last night i waited an hour and 15 min. I transferred my phone service over to AT&T and bought 2 new phones. I was told they could send calls but would not receive calls till 10pm. This morning i still could not receive calls and when i called AT&T the tech would not listen to me and wanted to trouble shoot my phones. Since it was and issue with the porting of the numbers I became very frustrated and hung up. I called back later and learned the porting would not be complete until 12pm today as is standard practice.

1. Biggest issue is the wait time in that store to get helped.
2. The employee was not properly trained in that store.
3. The employee in customer service at AT&T was not properly trained.

I paid my bill on line, and when I looked at my on-line bank statement the next day, I see they are holding double the amount of the total bill - one entry is described as a "pre-authorized" amount. I called AT&T and after 45 mintues talking with 2 customer service and 1 accounting rep I was basically told this is a figment of my imagination - they aren't holding my money and only charged me once for the bill. The bank verified it, and so I filed a complaint with the BBB. Then I get bombarded with "anonymous" calls to my cell phone, from AT&T. I don't answer anonymous calls from anyone so they responded back to the BBB that they determined my complaint was unfounded, they didn't hold on to this money twice, and I wouldn't return their calls when they tried to call me and lie to me also. I sent the BBB printed copies of my bank statements, showing they held on to the money for 4 days with the complaint so I have proof. If I was 4 days late in paying my bill they'd shut down my services. Why companies are allowed to do this and call it "pre-authorized" amounts is beyond me, the gas stations do it too. They immediately charge your card for $75, even if you only get $20 in gas. They keep it until their system reconciles with your bank and you get charged the actual amount of merchandise you purchased. I filed a complaint with the Attorney General on AT&T. Why should they be allowed to attach my account for double what I authorize?

I am a day manager at a locally owned franchise. I was visited by two AT&T representatives who claimed they were investigating reports of over charged accounts in the area, and that all they needed was the business phone number and a manager's 'okay' to make the 'fixes'.

However, they were repeatedly told that I did not have the authority to make any changes to the store's accounts: Once by my coworker who greeted them, and then multiple times by me while they were trying to get information and coerce me into thinking otherwise. They even tried to get the phone numbers of the owner's other franchises out of me, apparently trying to switch them all at once.

Even once I contacted the owner and was told that she no longer had a contract with AT&T and there was no reason for them to be there, they still tried to push on, insisting that I was on some 'list' (although they never once referred to anyone by name, or even used a 'he' or 'she') and I just needed to speak with someone on their cell phone to sort things out.

I was disgusted that they tried to deceive me because they thought I wouldn't know any better, and I am astounded that they would continue trying scam the information needed to make the switch from someone who they knew had no authority to make that decision.

I will keep this in mind if I ever decide to switch my residential service or am in a position to choose a provider for a business; I do not like the thought of ever having to deal with this type of business practice again.

There are two surcharges on the phone bill which support other peoples phone service. One is the Il. Relay Svc and Equipment Charge and the other is the Federal Universal Fee. I am Forced to pay these because I have phone service. It should be my choice if I want to donate to assist others with getting service. This billing practice should be stopped.

My business consist of 5 locations with internet in each location. I was sending e mails to my customers thru AT&T web mail, as this is the web mail I was given at the time from support, I asked them what is the situation in sending e mail to my customers who have purchased from me, and they indicated, there was no problem.

About a month ago a person by the name of Tom from the e mail abuse department contacted me, and we discussed the situation, and I informed him that I remove all the customers that do not want to be in my list and he looked at my web site, and made some suggestions which I adhered to.

Then the other day my internet was cut off, I was told to call a # 919 3198265 and they would deal with it.

There is a voice mail which says they will return the call in 24 hours, so I had to send my staff home and the next day I came in I still did not have internet.

So I sent them home again.

Eventualy 20 hours later a lady by the name of Vivian returned my call, and informed me I am abusing the emails, so I asked for recomendations, she had no suggestions. So I did my own research and I went to sighn up for GKG.NET and they where great in informing me, what my limits in e mailing my customers.

Meanwhile my manager decided in the Charleston to send e mails to her customers, promoting the stores web site. and her internet was cut of immediately, She called support and they said they need to call the same # 9193198265 after 22 hours they returned my call.

I asked Vivian at the abuse department why was she not warned, and spoken to, and she simply said I do not have to.

I wanted to talk to someone above her, and she simply said, I am the only person you can talk to and I will decide.

So the abuse department can do what ever they want, and they will restore internet when they feel like it.
Instead of helping the small business and directing them to other copany's like GKG, they would rather leave you without internet for 24 hours.

It would be great for someone at AT&T to be aware what is going on, they need to realize we are the customer.