I have been an AT&T customer for about ten years now. I put in a pre-order for the new iPhone 3GS on the AT&T Premier website through my dad's corporate website. I understood would have a backlog. I didn't mind the backlog because that meant I would get the new phone without the hassle of going to the AT&T or Apple store. What I don't understand is the statement that was put on my order that I would receive the phone in 7-14 days when that is not even close to the truth.

I put my order in on June 15, 2009. The phone was not to be released until June 19, 2009. I called on June 25, 2009 to find out the order of the status. I just wanted to know if I could expect the phone in the next two months. I wanted to just get an idea of the backlog time. After being on hold for almost an hour, I spoke to a representative on the Premier line and they put me on hold to speak to a supervisor. I was on hold for over an hour and I gave up at that point. This was in the evening. I found out the next day that the line closes at 9PM or at least according to representative that I spoke to but there was no indication on the hold music or recording that representatives where no longer available after 9PM.

So the next day, June 26, 2009. I got on the phone after being on hold for about a half hour I spoke to the representative William. He told me that my order was "processed" on June 25, 2009. Now this made no sense to me since my order was put in on June 15th and the phone came out on June 19th. He got his supervisor on the phone immediately, Latasha Barnes. She told me that the 7-14 day statement that is made when you put your order in for the phone, is from the day the phone was released. According to her, I should expect my phone by July 3, 2009.

July 3, 2009 came and went and I really couldn't find time in my day to aggrevate myself and spend hours on the phone.

Finally on July 17, 2009 I made the dreaded call to AT&T Premier to find our the status of my phone. I immediately asked for Latasha Barnes the supervisor I spoke to on June 26th. He told me that he couldn't get to her because she's in a different office. I was shocked because I thought in 2009 there are company directories and office extensions. He did tell me that he could get me another supervisor so I was put on hold. AGAIN. After 45 minutes I picked up another phone and called the AT&T Premier line again. I got the representative Hooper Mills. He told me that he would take my number and have a supervisor call me. I am still waiting for that call. The other line I had on hold waiting for a supervisor went dead after an hour and half. So I called the AT&T Premier line again. This time I spone to Angela Alexander. I immediately told her I wanted to speak to a supervisor so I could get back in the queue. She said she had to look up my status order. She looked it up and told me that my order for the iPhone 3GS had been canceled!!!

So that's where I am right now. Does anyone have any advice on how to handle this situation with AT&T Premier? I feel like a prisoner to them thright now after waiting a month for a phone I could have gotten weeks ago at a store.

We had U-verse cable and internet service for about three months. After many service quality issues and several at-home visits by AT&T repair persons, we decided to cancel U-verse service in March 09. AT&T instructed us to return their equipment (gateway and receivers) via a UPS Store. We did so and within a month received a billing credit. Then, about two months later we received a bill for about $600 from AT&T claiming we did not return the equipment.

Fortunately we did keep a tracking number that was provided by the UPS Store. The package was tracked as being received by AT&T at Laredo TX on 3/25/09. We have a date and name of person receiving the package. Two calls to AT&T have not resolved our billing problem. Their customer representatives claim that we are correct, but say that they can not do anything to resolve our problem either. Yesterday we received a call from a collection agency about this matter...AT&T turned us over to collection without even investigating our legitimate concern.

I strongly advise against any business dealings with AT&T. They have the worst customer service I have ever experienced. We will be cancelling our AT&T local phone service ASAP. BEWARE AT&T!

So here's the deal. I called At&t to order their High Speed Internet on June 25th, 2009. The guy on the other line hooked me up with the service and told me my modem shipping date, July 1. That day comes and the modem is a no-show. I decided to call At&t and ask about my order status. The lady told me that they had my date down for July the 7th after i'd been told the 1st. She asked if she could overnight for a charge of 14.95;however, she offered me a $25 rebate. Frustrated, I agreed, and decided not to hold my breath. July 2nd comes and the modem is STILL a no-show. Once again, I called them back up asking about my order status. "Sorry about the INCONVENIENCE, but it seems we are having problems with modem orders. It will be 3 more days, including the weekend, before you will recieve your modem." I was pretty livid at this point. How hard could it be to ship ONE modem? So today, Monday, July 6th comes. I call them again asking about my order status. "It says here that your modem was shipped to UPS on the 2nd." OK. I called UPS and they told me they did not have my shipment or a tracer. I call At&t back and the new woman tells me my order could not even be found in the computer. She said she is shipping me a new modem and that it should be here tomorrow, July the 7th. Once again... I'm not holding my breath. This has been one of the worst experiences with a company i've had. If I wasn't so desperate for internet and didn't owe money to everyone else... I would just say screw it.

I purchased a phone from an AT&T corporate store in March 2008. Since I didn't like the handset I purchased (Palm Centro), I returned it and didn't get another handset. The store representative said that I would be able purchase another phone at the initial discount anytime a phone I wanted was available. Now that I am looking to purchase a phone, both Supervisor Raul Montes User ID: RX371G and cancellation department representative Mike Sillman (refused to give user ID) advised that I wouldn't be able to purchase a phone at the initial discount price. Mike Sillman (cancellation dept) also mentioned that if I wanted to cancel my line or port my number to another carrier, a cancellation fee would apply. This is despite the fact that the initial phone discount was never received AND multiple representatives advised me that I would be able to get a new phone with new contract pricing WITHOUT extending my contract. They instead offered an upgrade option extending my contract for an additional two years.

Three months ago I signed up for basic residential phone service with AT&T. My first bill had a $7.14 charge from ILD Telecommunications for directory assistance. I have never used or even heard of this company nor have I used any directory assistance. My second bill had 185 long distance charges on it and a bill totaling $96.40. I have never made any long distance calls from this phone. I use my cell phone and Skype for my long distance calls. I spoke with two representatives from AT&T who both put a $97.00 claim on my account. The second representative named "June" said that she had opened the history of my number and found that these charges are identical to ones that were unpaid by the previous people who had this number and that she was forwarding this on to another department. I never heard anything else and after two follow up calls, I was told not to worry. This month, my third bill had a total of 239 long distance charges and another cramming charge from a company called travelersvmail.com for $12.95. I have never used this service or heard of them either! I did get AT&T to remove long distance from my line. I never even asked for long distance in the first place -- especially not at .33/minute! They also put another claim on my account for the amount of $109.63. One woman that I spoke to yesterday named, "Erin" left me a message on my answering machine telling me that I would have to pay these outlandish charges that now total $225.38. My bill should only be $6.40. I feel that hey are bullying me into paying this bill when it is obvious that something is going on. I have never had such horrible service anywhere.