So, from June 10 to June 25, I've been trying to place orders with AT&T to change my address to my new apartment for my Internet service, which I moved in on June 14. As of today (June 25), I still don't have service and they STILL have the wrong address for my new apartment.

First time I called (1800-288-2020), some woman who doesn't seem to speak English answers. Undoubtedly she even got my street name wrong (even though I repeated to her that the street name is the same as my previous apartment...). So a week later, I get no service and called again. This time, another woman who doesn't understand English, even though she speaks English fine, answers. Asks for my apartment number more than a dozen times, and then place an order for the WRONG apartment number!! So another week later I still have no internet. Then I place another order again. This time a man answers who sounded like he confirmed everything. But then today, I found out he did not even enter the apartment number on the order!!!

AT&T, you have just lost a customer permanently...Thanks for all your WONDERFUL customer service.

I complained to AT&T customer service and reward center rep about a customer service rep lieing to me to get my service, I was informed they could do nothing and the amount of reward listed on att.net/rewardcenter was what I was to get since nothing was listed in the first call I made to get pricing on DSL service. The first customer service rep I spoke to lied to me. I was informed if paid deposit befor day of calling about prices of DSL service I would get a large reward. When I got my reward it was 1/3 of orginal amount I was told. I spoke with reward center 3 times and 2 times was on a 3 way call with customer service. I kept being told that nothing could be done. I then Emailed AT&T customer service about everything, then I received a Email saying they was going to credit my bill for the amount of reward that the customer care rep, ((her name is Tonya Woodworth(watch out for her)) informed me I would get. AT&T will correct problems when they can and with right info on problem. Thank you AT&T..


A NOW HAPPY CUSTOMER

Scott Barth and Philip McGahey are two very good con artists when it comes to selling the alleged 'online marketing services' by Yellowpages.com. These guys will lie and tell you whatever they think you want to hear in order to make the sale.

I have a witness in the meeting where they came into our offices and promised us thousands of leads for our business. After more than 1 month they delivered just 1!

Yellowpages.com has apparently, out of desperation to compete with the likes of google, trains their sales people to lie, cheat, steal, whatever they can do to convince the 'customer' to sign on the dotted line.

Their program is designed around deception and false promises. Scott Barth and Phil McGahey of Yellowpages.com, Yellow Pages Internet marketing, etc. have the business model of dinosaurs. In other words, when you have an inferior product or service, do whatever it takes, including misrepresenting your service, hell lie if you have to, just lock businesses into 1 year contracts.

Think about this - if their service was any good, people would naturally continue doing business with them without being forced to stay in a long term arrangement that they coerce people into...

Stay away from these liars con artists, what have you, beware of yellowpages.com!!!

When talking to a customer service rep. about DSL service, with local phone service, she excused herself to talk with supervisor, then she came back and infomed me if I had my deposit paid by end of that business day I would get $150.00 in rewards for taking AT&T service. After getting their service I only got a $50.00 reward, this agent lied to me to get me to sign up that day. I at first informed her I would have to think about it and would call her back. This agent name is Tyia Woodworth, her phone number at AT&T call center where she works is 1-704-424-1178. She gave me her call back number to inform when my deposit was paid, I called her back to inform my deposit was made and got her voicemail, she never called me back, she knew she lied. I then had to call another agent to inform of getting my deposit paid, he finished setting up getting my local phone and DSL set up to be installed, I still had to speak with 4 more agents to finish getting everything set up for service and getting info I needed.
I feel AT&T should not have their agents lie to get customers, if they would give better service, they would not have to lie.

The AT&T Rewards website is hidden in list of websites when trying to redeem rewards, just scroll down several websites to find.

A dissatisfied Customer in Kentucky

Hello, my name is Andrew White I wanted to share with you an issue I have encountered after submitting an order on the Premier Accounts website. My fiancé Amanda Martin whose name is on the account due to her discount with the State of Tennessee, and I have felt like we have gotten the run around on many phone calls to both customer care 800-331-0500 and Premier Accounts 866-499-8008. Feel free to review notes under account our main number 931-267-5203. I apologize for the lengthy email, I want to try and be as detailed as possible.

My fiancé and I decided to transfer our cell phone service from Verizon Wireless to AT&T after a combined total of 20 years with Verizon. WE made this switch simply for the iphone. We were directed to the AT&T Premier Accounts website because of her discount. We asked every AT&T account coordinator we spoke with if there was a new iphone coming out this summer. We were told each and every time we asked that that there was no new hardware to be released for the iphone! There was no new iphone coming this summer just the OS upgrade to 3.0. So because we believed your customer service coordinators, we felt secure in going ahead and joining AT&T. In light of yesterday’s announcement of the new iphone I feel betrayed by your company. I called both customer service lines yesterday and asked if we could return our iphone that we had already purchased for a credit minus a possible restocking fee and pay the additional amount for the new iphone at the normal 2 year contract price. First of all I was not treated very well either time on the phone by the customer service agents. I understand that I was probably a very busy day for your company. According to your customer service representatives we were 5 days past our return period. I told both of the representatives that we were upset because of the misleading information we were given regarding the release of a new iphone this summer.

I explained that this wasn’t acceptable and felt I was getting the runaround, but my complaints fell on deaf ears, it was like talking to a robot. I understand the iphone is a white hot product at a great price, there is a high demand for this product and it is difficult to fill 1000's of orders a day. We are reasonable people that appreciate honesty and integrity over anything else. Our experience with AT&T has been misleading and frustrating.

Since our first day with AT&T we have had many small problems. The first problem with AT&T occurred when we attempted to port our current wireless numbers. We originally setup our account for two phones on the same account. When we went to port our numbers over to the new phones, we were informed that because of the difference in area codes, we couldn’t have the two phones on the same account. We were forced to separate the accounts until the billing issues have been resolved and they can be combined again, which we were told should happen sometime in the near future. However, the first month’s bill was incorrect and became just one more thing that had to be corrected with AT&T. I understand that this is a simple issue to correct none the less it was an issue that required additional phone calls to your customer service department, and our time and effort to resolve. As you can see the first contact of service with your company has been less than pleasing. It certainly seemed like a lot of trouble for a new customer from a company that promises better customer service than its competitors.

I hope that someone in your company would want to correct the lack trust and competence AT&T has showed to us thus far in our first month of service. I would sincerely appreciate any help you may be to us to resolve this issue.

Information regarding these accounts is: 931-267-5203

615-202-0046

Name on the accounts is: Amanda Martin





Sincerely,



Andrew White

Charter Communications

Lebanon, TN

Network Specialist, CCENT

[email protected]

615-598-2533

615-202-0046