AT&T has been screwing up my phone service for the past 3 years now. It all started with an office move. We were moving our office to a different suite in the same building. I was told the only thing that needed to be done was to switch our lines from one phone closet to another. A week before the move date, our phones and DSL line were shut off in the middle of a work day. We are a heavily phone and internet reliant business. We make and receive 400-500 calls a day. Our clients were getting disconnect messages and we couldn't email them to warn them of the problem because our DSL was down too. After a pleading call from my cell, the phones were brought back up within an hour but all of our features were lost. No forwarding, caller ID, etc.. The DSL, we were told, could not be fixed so easily. After about 20 calls to ATT and the same answer from multiple people I gave up and tethered my cell to the server and made it a gateway so everybody could at least get client orders via email. I decided to get the new DSL line up and running in our new office so we wouldn't have issues when we moved in 14 days. They made me pay for a new line, telling me that it wasn't possible to get a dry-loop dsl line at our location. I needed to be sure we had internet, so I paid. 4 days before the move while talking to a tech about the upcoming move, I told him our DSL had been down. He asked me for the number associated with our DSL account, asked me to restart the router, within 20 minutes our DSL was restored! Everybody else told me it was deleted and impossible to restore. This dude fixed it in 20 minutes! 10 days without internet for nothing!

Fast forward to move day. They were supposed to come on the move day and switch our service, move the lines to a new phone closet. Easy, right? Wrong. We were worried that we might have a repeat experience with the phones just going down with no notice so I forwarded the calls to another location and I had everybody work from there. Then we lost our forwarding again...then the phones started shutting down again. All of our clients were getting fast-busy or disconnect messages. But still no tech on site! I called AT&T to have them emergency forward the calls to our second location. They said they would have to "hard program a forward, I would have to call back to get it reversed". Fine, go for it. The person I talked to told me it would take a few minutes to propagate to the switch and to just call back if I needed anything more. Against my better judgment, I hung up. After a few minutes of repeated frantic testing, the calls were finally transferred. But the phone support person neglected to program in the area code (are there still places that don't require you to dial the area code?) so everybody who called was getting an irritating tone blasted in their ear telling them they needed to dial the area code to be connected. When I called to try to get it fixed I couldn't find a single person who understood what was done to set up the forward. Some even told me it couldn't be done. After another 15 phone calls (at this point I just started hanging up on CSRs who sounded like they might not know and redialing) I finally found someone who was able to forward. During that time, our employees called all 75+ clients and gave them a cell number to call.
At about 6pm the day of the move, I finally found someone who arranged for a tech to come out and move the lines. By 8pm everything was working as it should. Finally. Except we still didn't have forwarding or caller ID. Normally at night we forward our calls to different "on call" people. We had to stay in the office overnight to answer calls. We couldn't risk losing service again. We got the "features" working the following business day. For some reason every week on Thursday at 3am for the next 3 months our "features" were deleted. Every damn week I would get a call from the "on-call" person telling me the forwarding stopped working. I would call and try to get it fixed but the folks working at night are the worst. If you ask them something they can't answer, they just hang up on you. It took many many calls to finally get the call forwarding to "stick".
I'm just going to lump the rest of the crap that happened, and continues to happen, together:
1) Lost our 800 number after the move - Just disappeared, poof. I called to find out why and was told it got cancelled and another company has it now. We can't get it back for you. It was 800-###-Our company name. Need to change some marketing materials...
2) All of our high volume calling plan rates tripled. I sent copies of our contract 4 times before they got it straightened out for local calling. They had to cancel and reinitialize our LD to get it straightened out and we still receive double-billing and collection calls for an account that no longer exists. I am worried about what will happen when the contract is up and we haven't met our quota on this ghost account...
3) Our account manager disappeared. When I called to reinstate my HVCP for local service, I was told I would have to speak with a third-party to arrange for a new contract. Was told completelink no longer exists. Turns out that was lie as they are billing my DSL line on completelink. More about that later...
4) There is so much more. I've spent at least one full day a month on the phone trying to get some crap straightened out.
5) Now, out of the f**king blue, the line I had put in for the DSL has a charge of $8.25 for the past 2 months for "DIRECTORY ASSISTANCE MONTHLY CHARGE" Enhanced Telecommunications? And all of a sudden every freaking online directory service has our DSL line listed as our main phone number!!! I hooked a phone up to it and it started ringing 10 minutes later. How in the hell do I undo this freaking mess?!? I never authorized a Directory Assistance charge. Especially on a line I installed just to make sure they didn't f**k up my DSL installation during my office move. I am so sick of this. I TRULY HATE AT&T!!! I need to just switch providers. Why in the hell did I sign a contract?!


We had a high volume calling plan but when the

I work full-time from home with heavy internet usage and require high-speed internet. Service was noticeably slow and when I tested the line - was getting only 1.9 mbs for a 6.0 service. Called them and after being on hold and passed between no fewer than ten people (between sales and tech support) was FINALLY told that they are eliminating DSL service and had reduced my service from 6.0 to 3.0. Nice. Then told me that UVerse is now available in my area and that is why. Fine. Ordered it. Waiting on day of installation and then I receive a call from the installer - who is at an address we had THREE years ago. Seriously? I already have AT&T service and am paying a bill sent to the correct address and they send the installer to an incorrect address?!? And surprise! Uverse is NOT available at my actual address. Called Comcast that day but forgot to call forward my phone number before they installed my new phone line. I've been waiting a week now for AT&T to send me the number to call to activate remote call forwarding before Comcast ports my number over. So many expletives I want to use. AT&T will NEVER get my business again. NEVER. EVER. EVER. Bad customer service, bad business decisions.

I was having an agrement with at&t for home phone and internet service antill December 2010.Then I call at&t to disconnect the home phone and keep only the internet service with the new promotion which means $14.95 .according to my request they gave me the new account number for internet service and disconnect the telephone service.But on the next monthly bill they keep sending to me the bill for disconnected telephone and the previous internet service plan.And they disconnect the internet service without sending any notice, then I call them again to solve the problem March 9, 2011.and I talk to the customer service agent name called LINDY, her agent number (9514), She ask me to pay $52.47 .and I pay the full amount She asked me and she gave me the confirmation #405052036.for payment I made.and she make adjestment for $75.00 with confirmation # 030911-1303 .After that she gave me another new account number for the promotion plan which means $14.95 .although they gave me new account number, still they are sending the bill amount countrary to our agreement which means $35.00 for one month by the account numer 408 885-1790 which it's billing date April 13, 2011 and it's due date May 13, 2011 .and I pay $35.00 april 26, 2011 by the confirmation #674225044 .also they send by account #088 049-1803 it's billing date April 14, 2011.and the due date may 13, 2011 with amuont of $43.40 .And another account number 408 885 0899 it's billing date March 08, 2011. and the due date March 30, 2011 .with the amount of $143.12 . So I am confused that which is my correct bill and account number? whil i was asking
at&t company to solve this problem I got another bill from BAY AREA CREDIT SERVICE LLC.with amount of $143.12 .So I ask to whom it may concern to solve this problem which is affecting my credit.I appricate for your concideration.Thankyou,

Beware of calling AT&T with a technical problem. They are not there to fix your problem. They are there to sell and they will tell whatever lie they need to to make that sale. I waited on hold for over an hour just to get scammed. They tried to sell me services I was already paying for. They tried to sell me services I did not need at all. They lied and told me that some services were included with the purchase of other services, but in fact they are charged separately. Very aggressive and rude staff!

Accounts including the purchase of ipod & ipad were opened fraudulently (we think, based on credit report activity) in July 2010. The fraud was discovered in January 2011 and *immediately* reported to AT&T. All legal authorizations (the victim is a quadriplegic vet who is also hearing impaired ... couldn't use a cell phone if he wanted to!) including Power of Attorney and police reports have been provided to AT&T no less than 4 times between January 2011 and April 2011.

AT&T continues to bill (now on paper as all financial accounts were closed due to widespread fraud and thefts), the bill from January 2011 to the one received today, 4th May 2011, now total over $700 above and beyond the original fraud and billing up until the point of discovery.

Consumer Protection is now involved and has been told by AT&T's fraud department that we should pay this ever-increasing bill, bring it up in court (the culprit has been jailed since the end of January), and the *court* will get the money back from the criminal. You know, the criminal who has a public defender because he was declared indigent. This case may not go to trial this year, yet, presumably, AT&T would continue billing for services not provided on accounts that were opened fraudulently.

Setting the fraud aside for a moment, both the victim in this case and the power of attorney (again, this has been sent to AT&T no less than 4 times) have requested that all accounts be stopped and a full accounting of the history be sent. AT&T refuses to do any of this.

At this point, we can't even turn over full information on what the thief has done in this good man's name because AT&T won't provide it. (Wouldn't that be obstruction of justice?)