April 4, 2009 I have intended to purchase a wireless device can use internet on the laptop. After try out the device and found the result very poor for my use, so I have returned the device to the store where i have purchased within 30 days.
The store is at 11520- E Rockville Pike, Rockville, MD 20852. The sales associate is call "OSAHON". He was very courtesy, that was on the April 14, 2009.
Beginning this month I have a bill from AT & T charge me for the usage of this device (202-344-5170 device assigned wireless #), in the amount of $343.46 between the date 4/25/09 to 05/25/09. I do not understand how can I using the device, which I have already return it 04/17/2009. I have tried to reason with them and the custom service still said I am responsible for the bill. That is my complaint and I do not know how to reason with them any more.
Peter Uran

I called when I saw a commercial advertising a good deal on internet & phone service. The representative was smooth & told me if I ordered the services that day I would receive a "reward check" . I paid the required monies with my visa. My phone was turned on when promised, but when I tried to install my internet, a message came up & told me to call AT&T. When I called the number, they informed me that they needed additional money in order to connect my service. When I asked for the supervisor, I was told my order needed to be placed again because the rep had not entered it correctly. I did that & it turned out the supervisor was misinformed & I indeed did NOT need to pay additional fees, but they ended up changing the phone number and I was not given my "rewards" that was promised in order to get my business. I think that it would be appropriate to stand by their original offer since obviously, the mistake was their's. I did what was asked from me with the agreement that they would do what they have been advertising. It's just wrong. They cheated me.

Recently I have received my regular phone bill(AT&T) which included long distance with internet. But Today i recieved my phone bill and was charged $14.82 for USBI. My sister called them and they said that someone had sign up for the USBI account. Which we have not sign up for. So we have been ripped off, because we have not ordered USBI.

I ordered my new cell phone and blue tooth the end of January and still have not received my Visa card Rebates. One was supposed to be for $50and the other for $20. It has been 4months now. I have never had this problem when I purchased teh phines in the store, however, I have done nothing but jump through hoops to try to get this Rebate which still isn't here. I received text months ago telling me it was being processed. I don't recommend buying the phones and accesories on-line especially if the Rebate is appealing to you.

we cannot get anyone from att to fix our lines to work properly, we have been battling for a year now, and im exausted as a consumer. everytime it rains our dsl lines go down . they come out after the rains of course, never when we need them, they have given us cards with there names on them to call, we call they dont get back with us until it is convenient for them. ive talk to vicky from the dsl repair manager dept iin california, she doesnt have a clue, what its takes to keep costomers happy, i want to here we will do what ever it takes to make you satified...what ashame how big companies just loose the very importants by not even hiring compatent people any more...i think what was most disturbing was when vicki the manager wants to give us her number, we call when we need her no answer, then she asks well, do you want my number or not... i feel like saying well do you want my business or not? foolish people in charge, bring back the old school customer service, maybe your company will really thrive 10 fold... very concerned if any thing will even happen . claude vansant 209-836-8819