AT&T
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Category: Home & Garden
Contact Information
North Carolina, United States
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AT&T Reviews
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Lori kroeger
May 6, 2009
continuing to bill for discontinued service
I canceled my phone services in January 2009 because I was moving out and I would be out of the apartment most of January. When I returned to the apartment at the end of January, my phone was in-deed not working. I officially moved out in February. AT&T continued to send bills to my autopay. It took alot of calls but they assured me that autopay was finally shut off (by the way, they managed to get money for January, Febrary, March and April). I JUST received another bill saying I owed them money. FOR WHAT. My service was shut down in January. Interesting how they managed to shut down the phone service when asked but can't shut down the bills. <br />
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Desired Outcome<br />
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1. Desired Settlement: <br />
Refund <br />
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2. Desired Outcome: <br />
I would like the money they took out of autopay during the months of February, March and April. Apparently they have shut off autopay, but I'm not sure. If they take the money they just sent a bill for May, 2009, I will want that money refunded too. I want to stop receiving bills for a phone number that has been shut down since January, 2009. I want my name out of their databases that connects me to the number that was disconnected.
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Elizabeth Heys
May 1, 2009
can't register
AT&T site(s) won't allow me to register or redeem my rewards.
My address is
335 Bridge Street NE #304
Grand Rapids MI 49504
My billing phone number is 616 456-6723
My email address is
[email protected]
Thank you,
Elizabeth A. Heys |
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Cindy
April 28, 2009
Billing /charges/ attempts to disconnect
AT&T is the worst!
1st they charged me $120 to have a phone line fixed, when I pay for in-line plus. Called them 4 times, over 3 monts to have charge removed. Finally they removed chrg from bill, and then continued to bill me the late charge for not having paid the $120 in a timely manner (???). After a month, they removed the bogus late fee, then it showed up again on the next bill. Took 5 months total to resolve. Customer serv ppl were rude and demeaning on several of the calls and the others would say they will take care of it and just did nothing after u hang up.
2nd- When I tried to cancel my phone and internet with them several months later- they told me they couldnt do it over the phone, I had to submit online. I did. Gave them all the info to discontinue service immediately, thru their own website- included address and phone#. They send me an email 3 days later asking me to stay and they will give me $25 credit on my bill. I say 'thanks, but no thanks- please disconnect service'. They send me another email 4 days later saying they need additional info before they can discontinue service, ie- phone number, address, reason. Now you see their tactic, delay- delay- delay- by this time Im already up to another week or more of being billed for services Im no longer using and had asked to be disconnected. I send them one final email and let them know that all info was on the original rqst to cancel and that if its not done promptly I will report them to the Texas Office of the Attorney General as well as well as report them to the Federal Trade Commission and the Texas Department of Licensing and Regulations. FUNNY- I get an automated phone call within the hour stating that services are being disconnected.
They are the WORST company to deal with. So many choices out there, you would think they would have better customer service.
I will NEVER deal with AT&T again!!
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Arntee C
April 26, 2009
Rewards Program SCAM!
WARNING! DO NOT CHANGE YOUR INTERNET SERVICE TO AT&T AND THINK YOU WILL GET THE $125 REBATE THAT WAS PROMISED! I changed my service from Comcast on March 3, 2009, primarily for the purpose of the $125 rebate. I did all of the dirty work (crawling around under desks and tables to unplug the old and plug in the new wires, etc.). I was told by AT&T personnel at the time I placed my order that, not only would I get the $125 rebate, but I would get an additional $50, plus a $50 gift card for the change in internet service and other bundling additions. I got the $50 gift card last week. When I checked the Rewards center, I saw a $50 rebate listed, but nothing about the $125!!! I spent over 2 hours on the phone yesterday -- a beautiful Saturday afternoon -- to be transferred time after time and be told time after time -- that they could not "STACK" the Rewards! HUH?????? STACK?????? First of all, I changed because of the $125. Period. The additional rewards were told to me and I was unaware of them. EVEN IF what they say is the case (which was never disclosed), would not a reasonable person expect to receive the largest reward over the smallest???? I was livid! I will be switching my service back after this is taken care of. I will NEVER trust AT&T again as they do not stand behind the promises made by their sales folks nor their written propaganda that is mailed! Seems to me that this should be a federal offense to use the mail system to send fraudulent material! In any event, I was eventually told they would credit my phone bill $75 (only after I asked to speak to a supervisor after being told the customer service clerk could do nothing, and never offered me the opportunity to go to someone who could -- until it was I that specifically asked to speak to the supervisor). I, of course, accepted the gesture, but I am not happy as I was totally SCAMMED into thinking I was getting the $125 reward for switching my Internet Service. LIES, LIES, LIES -- SHAME ON YOU, YET AGAIN, AT&T. Somewhere on another blog, it was suggested that a class action suit should be filed and I am all for it. Sign me up!!!
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cwilson
April 25, 2009
SCAM ARTISTS
I was told that they can only give internet and phone packages, that i could not just get the internet. If i was to cancel it would only be $99. I agreed and ever since have been sorry, my monthly bill was suppose to be $75 and i have not seen a bill even close to this ever. When i finally found out that i could get just the internet, called dry loop. They charged me $400 to cancel and i have been on the phone with their horrible customer service at least once a month. They will tell you anything you want to hear, do nothing about it and you will wait again on the phone for ever, every month. I now have just the dry loop, and my bill was suppose to be $50, not even close again. First bill i get is $110, and they are still billing me for the services that i canceled. ANYONE reading this, I would highly recommend to just use your local library computers. This has been a night mare and going to cost me well over $1000. And still be better than just keeping the service.
Chad
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lisa_drown
April 22, 2009
Internet and Phone Service
I have been an AT&T customer for 3 years. I always have problems with them. From my bill, the customer service reps, technical support, and the internet connection. In the past month my internet has been down for a total of two weeks two separate times. This is rediculous. I have online school and the only way for me to complete and turn in my assignments is through the internet. They sent me a technitian that failed to show up the first day and came six hours late the second day. I am getting so frustrated with the service and I have no idea how to complain to the company without talking to someone over the phone. I am switching my provider and hoping for better service but there is no way I am staying with a company that can't get their you know what together. rrrr!
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sad customer
April 21, 2009
overcharge,delay&abuse
This company charges $45 for transfer your service (because i'm moving due to a foreclosure on the apt i rent) i was trying to do the transfer on line not only they charge me that amount they force me to accept them as a long distance company (I cannot afford neither need it) otherwise i will not be able to continue to the next step, the service (all operators are name jessica) offers me to upgrade my service and waive the fee i do not need or can afford the price, , , , and the service will be connected by in 2 weeks!!! since the bell south sale to att the service is so abusive, my question is : can they charge whaterever they please and/or force me to do what they want? is any stipulation for protecting retired people in low income?
thank you
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Rodriguez
April 20, 2009
Awful service
I canceled my AT&T Internet service after 3 days because the service and connection were really poor. I called to cancel and the guy told me that there was not going to be any charge because i canceled before the billing of the month and that i would just have to return any equipment given to me to avoid any charges. I returned it and after a month they sent me a bill for $99.95 which said it was for the service, equipment and shipping.
I only used the service for 3 days and they charged me for the whole month. I called again and the lady told me that they should only be charging me for the shipping and nothing else because they received the equipment and that i should get an adjustment on my bill. I asked her if i should wait for the next bill and she said yes. I waited and what i received was not a bill it was a letter saying that if i didn't pay the 100 dollars that i will be sent to collection i waited 3 or 4 days and a person from the collection agency gave me a call saying that i must pay.
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Terri
April 18, 2009
collect calls on account from scam
on 3/30/09 got a call, the man said it was Harris County jail and a Shannon Williams wanted to talk to us, said we would be charged for this call if we did not call within 5 minutes. We dailed the # they gave us, a lady answered and she had no idea what we were talking about. then every few minutes my phone would ring a 1/2 ring then nothing. this happened several times.
the next day i talked to someone at at&t and she told me we were scammed and she fixed it from continuing, but i now have 4 collect calls on my bill. i called the office and the man told me to pay the bill and go on this site and file a complaint and at&t would then reimburse me for the calls.
Thank you for your action on this matter, Terri
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payne
April 16, 2009
Deceptive Business Practice / Scam
AT&T claimed I had a payment past due and 30 days later they canceled all of my accounts with them without any prior notice, charging me $175 per account plus $200 in fees. I have proof that I made several online payments but they claim they have not received them and have now sent a collections agency to collect the debt for the cancellation fees, which were wrongfully charged.
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