I am disabled, I live on income that is per Washington state far below the poverty level. I live alone and out in the country where I can afford to live cheaply. I needed an emergency phone, since I cannot afford a land line and a cell I made a choice and began searching the best deals; since I could not go out to a store to talk to someone I used the internet and my land line.

AT&T seemed to be very nice and have the best deals for my income (not being able to afford and not wishing to be locked into a contract) I looked at the 'Go Phone'. I liked what I saw to some extent and proceeded to get help from the 'chat now help agent'.

After over an hour explaining my issues and what I wanted she 'Assured' me she had the answers I went further saying I 'required a guarantee' for any and all money spent as I could not go further without it, she said no problem, that as long as I sent it all back within a month under their terms and conditions which I read (she directed me to them) and agreed too I would get all the money back.

SO of course it did not work out I got my money back for the phone but have spent so far a total of 3 days and almost 13 hours trying to get the rest back (140.00 and some change).

I met all of their terms BUT what they no-one bothered to tell me was that if you buy a Go Phone OR ANY Prepaid phone from AT&T you are NOT entitled to ANY money back on the minutes.When Christine/the rep. who sold me the package made me the guarantee (I took a snapshot and have it saved) and told me to read the return policy it was not for the Go Phone it was in the regular area for contracts as that is where we were looking for the phone I wanted.

I have explained countless times the situation to them and they said and I quote 'to bad lady those are the rules, I am sorry you were mislead our sales people often do that but there is nothing I can do'.

One guy even said I was crazy and laughed when I asked for a supervisor, when I said I was going to contact the BBB this place and the state attorney general he laughed and gave me his name and ID#.

This story is much longer and uglier but I am literally sick because of all the stress it has caused me, I am going to follow through with the steps to get the word out there I am sure I am not the only one who has been treated like this by AT&T I am making sure that everyone knows how they have treated a disabled poor person who was trying to make her life a little bit safer and now is out the money that I went without to make that happen and will never see and as if that is not bad enough they treat you like you are a piece of garbage.

I want to post this in this forum regarding AT&T's reward program for its Internet DSL Dryloop product to see whether there are enough of us getting the run around and not receiving the reward as promised so we can maybe sue AT&T in a class action for deceptive business practices. I was promised a 100 reward if I purchased their modem and internet service some 9 months ago. Since then, I have had to call them at least 6 times and countless wait time and transfer calls later, I still don't have my reward. I purchased the modem and Internet service from the AT&T store in Huntington Beach, California (Brookhurst and Adam).

Naturally, I canceled my service today in protest. Thank goodness the product works okay... If you ever had to deal with AT&T Internet DSL associates or had the unfortunate privilege of calling their toll free number, only to be transferred back and forth and sometimes getting disconnected, then you know what I am talking about.

I DO NOT RECOMMEND AT&T DSL DRYLOOP AND DON'T FALL FOR THE REWARD PROGRAM - I SINCERELY BELIEVE THAT IT IS NOTHING MORE THAN A BAIT AND SWITCH TACTIC. I AM HOPEFUL TO HEAR ENOUGH OF THE SAME COMPLAINT SO WE CAN SUE AT&T TOGETHER.

i too get a letter telling me to go to http://www.att.com/rewardcenter allowing me to redeen online and check current status of my rewards. so i did and it said no rewards available at this time. there is an expiration date on the letter so i decide to call the number they have to call. everytime i get to a certain point in the call, the operator comes on and says if you would like to make a call, please hang a dial again. this happens to me about 5 times, so i decided to try the internet again. there is a problem performing this action, please try again.

Overcharged, my bills were $600, 700, 800 and the last one $1000 because I was continuoulsy being overcharged and tried to fix it but was never able to. I am a Realtor and need my phone and use it all the time. Yes, I talk a lot but it is mostly business. My family used texting to keep form using my minutes. I have had 2 returned payments because my service would be disconnected at a crisis time in my business and I would make a payment knowing that I had overdraft protection and wound up being returned. Now they will no do anything to help me get my service restored and I now owe $2100 with the early cancellation fees. I have called and toldthem I would stay iwth them if they would just work with me on the balance. Told them I would pay $700 and they stillwont do it. I need to have my service retored despartely and am now having to use a new phone number which is really hurting my business.

The contract signed on 10/29/08 stated that i would recieve a $50.00 CASHBACK. Now it's way over due, where is it?

Kenneth w. bean