AT&T recently "migrated" their Email service to Yahoo servers. A hitherto flawless service from BellSouth (now AT&T Southeast) now is awful. Many of us donot use our "real" email address, but prefer to use a forwarded one. This is an expedient way to maintain a permanent email address, even if one changes ISPs. I have had one for 15 years. If you want to use a "different" address in the From[Field] than your Bellsouth/ATT.net address, the new AT&T/Yahoo SMTP server will block it. You have to add and verify the From{Address}. The instructions to d so with a client used by millions of people (Eudora) are absolutely worthless. You simply cannot resolve the problem following AT&T's instructions. Supposedly, this "move" was made for security's sake. In over 20 years of computing, the ONLY time an ID or logon of mine has ever been compromised was on Yahoo.

If you try to email "support" at AT&T you get

"Attention! In an ongoing effort to provide quick and efficient technical support, the "Email us" option is no longer available for High Speed Internet (DSL) or Dial technical assistance. We will continue to offer 24x7 technical support with online chat and phone support."

Phone support is worthless, since you end up with an incompetent person reading from a script, not one who actually has an understanding of the issues.

Congratulations to AT&T for taking a good service and mucking it up. As soon as I find a decent broadband service, I am gone. So will A LOT of other users. Guaranteed. Somebody please give a $24 million bonus to the executives at AT&T. That is the trend nowadays, isn't it? Reward the incompetent who drive businesses intot he ground...

at&t and verizon are listing thousend of locksmith names in the 411 directories with out the locksmith having an acctual location these are all falls listing these locksmith are not located anyware in those ares and the have made diffrent names with falls address in the unites state and at&t is not folwing there own requriments that every telephone number has to have a real physical location this is not giving the local locksmith a fair compation if anyone no how to get raid of these listing please do

signed up for dsl around jan. 25th my install date was changed several times my original account cancelled had several accounts assigned too me due to not being able to get me the speed i requested and i still dont know what speed i'll be paying for right now had 5 different technicians come out to get me connected but failed except for the last tech his name was kim who obviously knew what he was doing because i finally have service which started on or around the 20th of feb. thanks to kim he deserves some time of recognition

On 9/26/2008 I went to the AT&T Store #M327(1813 Village West Pkwy Suite 103, Kansas City, Kansas 66111) to inquire about the AT&T USB Connect Mercury prior to my trip to Spain planned for October 2008. I had two very specific questions: whether it would work in Spain and how much it would be. Sales person Lisa Overall told me it would work just fine and the rate would be $60 per month flat fee; I was not told about any additional charges, so I signed in. I got on the Internet, checked my e-mail etc. couple of times while in Spain and then it quit working, it turns out that it got disconnected because I spent "too much money" but I only found out about this when I returned home from the trip and then was able to check my e-mail.
This was followed in short order by two bills for a total of more than $20000
I called the store and the manager Alex Montgomery-Soares agreed that Lisa Overall did not correctly explained everything to me, but since it was alot of money, he had to go "higher up" to solve my problem.
To make a long story short, after multiple complaints to AT&T and spending very long hours on the phone, I was told that although I was given by mistake the "National rate" instead of the "International rate", I would still have to pay almost $4000 which would have applied with the International rate, and that was their final decision after reviewing my case. My contention is that if I would have been told about additional roaming charges/outrageous amount of money for very little megabytes of download I would have never signed for it so I don't know why I still had to pay anything other than the promised $60/month flat fee.
After threatening calls even on Christmas Eve, I payed the bill so my credit rate would not be affected, but I think this is abuse/robbery to the poor consumer by a big company and something needs to be done about it.
After googling "AT&T outrageous charges" and seeing the number of people in the same situation, I am surprised that nothing has been done so far and that all of this has not found its way to TV/newspapers etc.

Jose I. Dulin
185 Terrace Trail South
Lake Quivira
KS, 66217
[email protected]

If you are going to turn off your phone service with this company, make sure you complete after the 26th of each month or the billing cycle.

I had 3 bills totaling over 200.00 BEFORE I finally was able to get away from this company. I was told twice after paying what I was told was my final bill, that I had to pay again because the billing cycle was not caught up.

Amazing how AT&T was able to figure out how to bill for services but not able to go into their own system and figure out what it would take to close out an account IN FULL, with all past billing cycles, and if you hit the wrong time of the month, upcoming billing cycle.