I have returned extra modem, called several times and now they are threatening to turn off my DSL. This has been going on since Last November, modem returned in December, called twice last month around the 24Th and yesterday got a letter saying I had to pay by 02/16 or services would be terminated. RA # 1101540134 UPS tracking states delivered on 12/12/2008 and I HAVE a card from AT&T thanking me for return!

I HAVE NEVER OWNED A AT&T OR HAD AN ACCOUNT BEFORE I WOULD LIKE MORE INFO ON WHY WE ARE ALL RECIEVING THIS LETTER

I ordered at&t's dsl 1.5m internet service. I was told to go to www.att.com/rewards in 21 days from order date to receive a visa gift card. the web address is invalid. I called at&t, and they gave me a new web address, reward center.att.com. There's no reward offer. After trying several times, I was finally able to speak to someone. They said that I didn't qualify for any rewards. Before I could ask any more questions, they disconnected me. at&t must be doing false advertising to get people to use them. I'm not real happy.

I recently moved to a new residence this past September, filing the appropriate notification with the US Postal Service (on-line). I also canceled my cell phone service with A.T. &.T after many years due to their worsening customer service.

I recently received a bill from A.T. & T. for over $700.00 (my average monthly bill is normally approx. $70.00). This bill is dated October 24, 2008. There was no itemization provided.

I contacted A.T. &T. on November 7, 2008 via telephone. I found that they still have my last address on file. I updated this to my new address, and requested that they send me an itemized bill so that I could check for any discrepancies, and that as soon as this was done, I would immediately remit what I legitimately owed them. I was informed that they could/would not send the bill to my new, updated address, but instead would send it to my old residence! I could not convince them that this made no sense, and was just a waste of time, as I no longer received my mail at the old residence, and had, in fact, provided them with my new address. I was informed that A.T. &T did not have the capabilities to change the address!! They stated that I could look for my itemized bill on-line. This later proved to be false, as since I am no longer a customer, I cannot log on to their site.

I was also informed that the bill had already been turned over to a collection agency, and that I was being charged 18% interest. I was informed that it is A.T. &T.'s common practice to turn all canceled accounts that are not fully paid over to a collection agency, regardless of lateness, past history, etc.. This certainly strikes me as a very punitive business practice for leaving the loving embrace of A.T. &T. for a competitor.

I have received no other bills previous to now, nor any other attempts to contact me until this latest dated October 24, 2008.

This conversation was held on November 7, 2008 at approx. 1:52 PM PST, with a supervisor named Scott Michaelcheck (sp?). I asked several times if there was any way to resolve this (new itemized bill sent to correct address, reversal of 18% 'interest fee', and negation of credit collection agency involvement). I was repeatedly told that there were no other resolutions available.

I do not wish to: (a) pay a large, questionable bill without itemization/proof of said charges; (b) pay an usurious 'interest fee' of 18% on a questionable bill I was unaware of; and (c) have my credit impaired by A.T.&T.'s cavalier attitude toward forwarding charges to a collection agency.

I am extremely unhappy with AT&T's business practices, lack of customer service, and downright deceptive conduct.

My girlfriend and I waited quite some time before At&t claimed that their U-Verse package was finally available where we live(Carol Stream, IL). Last week our apartment complex left fliers outside everyone's door stating that an At&t sales person would be in the office over the weekend to sign people up. So my girlfriend goes and signs us up for the U-verse Cable & Internet package.

Two days later we receive a phone call from At&t telling us that they made a mistake & U-Verse actually is not available for our apartment. There is apparently some technical issue with some apartments being able to receive the service, and some not being able to. They told us to go with Comcast until this issue can be resolved, then to come back to them.

I understand mistakes happen but wow is that a colossal screw up. It would be one thing if we signed up over the phone and then they called and told us this, but a salesman was THERE at the apartment complex signing people up(us included) with SERVICE AGREEMENTS. Now I've heard the old saying about people who assume & I know how dangerous that can be. However none of my assumptions are ever THAT far from the realm of reality. Call me crazy, but when a salesman works out a deal with an apartment complex to sell internet & cable to EVERYONE there, then yes I am going to have to assume that company would have already sent a tech to each and every building to check and make sure all are potentially eligible for this product. Such a wacky though right? Boo At&t. You stink.